Part-Time Café Ambassador - New York City at Capital One

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

High School Diploma, GED, or Equivalent Certification (Basic Qualification)
At least 1 year of Retail, Sales or Customer Service experience (Basic Qualification)
Associate’s degree (Preferred Qualification)
At least 2+ years of Retail or Customer-facing experience (Preferred Qualification)
Proficient in G-Suite (Preferred Qualification)
Strong written and oral communication skills (Preferred Qualification)
Outgoing, self-driven individual who thrives on building connections and having meaningful conversations
Values strong teamwork, problem-solving, and creating thoughtful customer experiences

Responsibilities

Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
Proactively engage with customers and the community in all areas of the Café whether helping people with tech challenges, showing off services and products, or having deeper conversations about their financial journeys
Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
Stay curious, adaptable and have a desire to learn and grow through self development
Continually learn new digital and technical skills
Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café
Volunteer within the community and be an advocate for financial literacy

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationTeamworkProblem SolvingCustomer Engagement

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What are the basic qualifications for the Café Ambassador role?

Candidates need a High School Diploma, GED, or Equivalent Certification, and at least 1 year of Retail, Sales or Customer Service experience.

What preferred qualifications are there for this job?

Preferred qualifications include an Associate’s degree, at least 2+ years of Retail or Customer-facing experience, proficiency in G-Suite, and strong written and oral communication skills.

What is the work environment like at Capital One Cafés?

You'll work alongside a supportive, caring team in an inclusive environment where you can learn, grow, and create memorable experiences for customers and community members.

What kind of person excels in the Café Ambassador role?

Outgoing, self-driven individuals who thrive on building connections, value strong teamwork, problem-solving, and creating thoughtful customer experiences make strong candidates.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters

2014Year Founded

$15.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Part-Time Café Ambassador - New York City at Capital One

Requirements

Responsibilities

Skills

Questions & Answers

Capital One

About Capital One

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.

Over-reliance on partnerships could expose Capital One to technological risks.

Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.

The company partners with Khan Academy to provide financial literacy education.

Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.

Data sharing with Worldpay enhances payment security and fraud prevention.

Partnerships with fintechs like Minna Technologies improve customer experience.

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