Loss Mitigation Liaison
M&T Bank21 - 35 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
Candidates should be friendly and engaging, with the ability to connect with customers, and possess awareness of the importance of compliance when working at a bank and adherence to audit and security policies. They must also be digitally savvy, able to showcase the possibilities of the branch’s laptops and iPads, and naturally curious and willing to learn about Capital One’s products, services, and experiences, as well as able to reduce customer financial anxiety by helping to determine both personal and business financial needs.
Responsibilities
The Part Time Branch Ambassador will perform various transactions, including check cashing, deposits, transfers, and withdrawals, while monitoring fraud mitigation and adhering to established operational policies and procedures. They will also resolve customer inquiries quickly and efficiently, deliver an extraordinary customer experience, educate customers on Capital One’s mobile and online experience, research and answer customer inquiries to enhance customer retention, pull in experts to guide customers to their financial goals, and support customers in all areas of the branch.
Skills
Check Cashing
Deposits
Transfers
Withdrawals
Fraud Mitigation
Customer Service
Financial Needs Assessment
Mobile Experience
Online Experience
Customer Retention
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
Key Metrics
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees