Job Description: Virtua Health

Position Overview

Serves as a point of contact for referring physicians, patients, and caregivers to provide assistance with assessing physician services offered within Virtua. The role involves converting callers interested in Virtua Health into appointments, referrals, and utilization of services. Acts as a liaison between referring physicians, patients, specialists, and team members.

Responsibilities

• Navigate patients through the continuum of care.
• Serve as a concierge service to improve customer outcomes and optimize transitions of care.
• Increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua.
• Coordinate all appointments for services, consults, registration for classes, and Virtua programs.
• Provide physician referrals according to caller needs.
• Reduce gaps in care and identify/help patients overcome barriers across the care continuum, including arranging transportation, directing to financial counseling, and ensuring language translators are available.
• Perform data entry and complete all data records with concise patient information and appropriate coding for tracking leads.
• Utilize databases such as Epic, Calibrio, CRM, Cisco phone system, and Physician database.
• Deliver monthly reporting demonstrating outcomes and performance of service.
• Follow up with patients via telephone and correspondence.
• Collaborate with providers and care teams as necessary.
• Maintain confidential records and files.
• Screen telephone calls and resolve routine inquiries and problems.
• Develop a thorough understanding of Virtua services, including tests, preps, and procedures for proper and timely scheduling of clinical services.
• Possess knowledge of insurance plans, medical terminology, and financial assistance programs.
• Responsible for outreach efforts to establish and maintain positive relationships.

Employment Details

• Employment Type: Employee
• Employment Classification: Regular
• Time Type: Part time
• Work Shift: 1st Shift
• Total Weekly Hours: 20
• Specific Schedule: Part-time - Sunday & Monday 6:30am-5pm

Location

• Location Type: 100% Remote
• Remote Work Eligibility: Candidates for 100% remote positions are welcomed from the following states: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV.

Company Information

At Virtua Health, our mission is to better serve you by being present in all the moments that matter. We strive to connect you to the care you need, from wellness and prevention to life-changing treatments. Virtua Health is a Magnet-recognized health system ranked by U.S. News and World Report, with over 14,000 colleagues, including more than 2,850 physicians, physician assistants, and nurse practitioners. We offer exceptional care close to home through our hospitals, emergency departments, urgent care centers, and over 280 other locations. We are committed to community well-being through programs like Eat Well, telehealth, home health, rehabilitation, mobile screenings, and paramedic programs. We are also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.