PAM Operations & Service Delivery Manager - Remote at Expedia

Allen, Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

7+ years of experience in IT operations, cybersecurity, or identity and access management
At least 3+ years in PAM operations and service delivery
Experience managing teams, driving roadmaps, and delivering KPIs
Demonstrated hands-on experience with CyberArk PAM solutions (PAS, EPM, Conjur, WPM)
Knowledge of PAM concepts, access control models, and regulatory frameworks (e.g., SOX, PCI-DSS, GDPR, HIPAA)
Familiarity with IT service management (ITSM) frameworks and tools (e.g., ServiceNow, Jira) for ticketing, incident, and change management
Relevant certifications such as CyberArk Trustee/Defender/Sentry/Guardian, CISM, CISSP, ITIL, or cloud certifications (AWS/Azure)

Responsibilities

Ensure stability, security, and compliance of PAM platforms through regular patching, upgrades, monitoring, and vulnerability remediation across OS, DB, and application layers
Validate system functionality, integrations, and controls, escalating complex issues and partnering with SMEs for testing and enhancements
Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity
Manage privileged account onboarding/offboarding and daily service delivery, ensuring alignment with PAM standards and compliance requirements
Implement service changes, secret management processes, and PAM controls across on-prem and cloud environments (AWS, Azure, GCP)
Support audits and governance by maintaining documentation, tracking KPIs, and collaborating with capability managers to improve usability and business alignment

Skills

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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