hr, On-Site) at SimpliSafe

Richmond, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Home SecurityIndustries

Requirements

High School Diploma or equivalent
Ability to pass multiple state licensing background checks and monitoring related exams (no criminal convictions, guilty or nolo contendere pleas back to age 18, including sealed or expunged, for felonies, class 1/A misdemeanors, theft, sexual offenses, violence, dishonesty, or crimes against a person)
6-12 months of prior monitoring experience preferred
Proficiency in basic computer programs, including Microsoft Office and Excel
Ability to maintain composure and provide comfort/assurance during high-intensity emergency situations
Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
Strong work ethic and drive to contribute to company goals
Ability to prioritize in a fast-paced environment with excellent time management skills
Ability to multitask with different and sometimes conflicting events
Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedure manuals
Proven record of outstanding attendance and timeliness in a structured environment
Ability to be 100% onsite (evening/overnight shifts with two weeks of daytime training)

Responsibilities

Provide top-tier monitoring support to all customers to ensure every home is secure
Receive and respond to multiple emergency and non-emergency camera events by interacting with customers directly or via email
Ask questions to interpret, analyze, and anticipate situations to resolve problems, provide information, dispatch emergency services, or refer callers to other contacts
Enter clear and concise data in computer system database to maintain logs and records of calls, activities, and account information
Efficiently review and annotate images, ensuring timely completion of tasks with excellent attention to detail
Stay abreast of company policy changes and updates via training materials in the dispatcher role
Obtain multiple state regulatory licenses during new hire training program and participate in required renewal training to maintain them

Skills

Security Monitoring

Customer Interaction

Emergency Dispatch

Data Entry

Image Annotation

Regulatory Licensing

SimpliSafe

Customizable home security systems and monitoring

About SimpliSafe

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Boston, MassachusettsHeadquarters

2006Year Founded

$182.6MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Risks

Increased competition from DIY systems like Ring and Nest threatens market share.

Rapid AI advancements could outpace SimpliSafe's current technology offerings.

Privacy concerns over AI and live monitoring may deter potential customers.

Differentiation

SimpliSafe offers customizable security systems tailored to individual customer needs.

Their wireless installation and long battery life set them apart from competitors.

Visual alarm verification leads to faster police response times, enhancing security effectiveness.

Upsides

AI integration enhances proactive threat detection and response in SimpliSafe's systems.

Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.

DIY security system trend supports SimpliSafe's easy-to-install product design.

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