Supervisor, Patient Engagement
Imagine PediatricsSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- Ability to work Monday-Friday, 8:30am - 5:00pm CT
- Strong, empathetic communication skills
- Motivated by goals, metrics, and monthly bonus program
- Passionate about changing the current landscape of healthcare
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Willing to work occasional overtime hours
- Internet-connected, able to work remotely
Responsibilities
- Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources
- Achieve member enrollment goals as driven by company KPIs
- Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
- Document all interactions and maintain timely, accurate records of patient outreach activities
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
- Work with families to schedule appointments and follow-up care as needed
- Participate in training and development opportunities to stay current on healthcare trends and regulations
- Manage inbound calls from potential patients
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary and compensation for this role?
The starting base salary is $40,000 - $50,000 with an uncapped performance bonus paid monthly, and on-target earnings range from $70,000 - $100,000 based on performance.
Is this position remote?
Yes, this is a remote position requiring you to be internet-connected and able to work remotely.
What skills are required for the Outbound Enrollment Specialist role?
Required skills include strong empathetic communication, organizational and time-management skills, ability to work independently and as a team, and being motivated by goals and metrics.
What are the working hours for this position?
The role requires working Monday-Friday from 8:30am - 5:00pm CT, with willingness to work occasional overtime hours.
What makes a strong candidate for this role?
Strong candidates have excellent verbal communication, empathy, goal motivation, healthcare passion, and bonus points for startup experience or outreach enrollments.
Pomelo Care
Personalized healthcare for pregnancy and newborns
About Pomelo Care
Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to create a supportive environment that promotes the health and well-being of families during pregnancy and early childhood.
New York City, New YorkHeadquarters
2021Year Founded
$84.6MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
11-50Employees
Benefits
Health Insurance
Company Equity
Paid Vacation
Risks
Competition from similar maternity care providers may reduce Pomelo's market share.
Operational challenges from integrating The Doula Network could affect service delivery.
Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.
Differentiation
Pomelo Care combines virtual and in-person maternity services, unique in the industry.
The acquisition of The Doula Network enhances Pomelo's comprehensive care model.
Pomelo uses data science to improve maternal and infant health outcomes.
Upsides
Increased demand for telehealth boosts Pomelo's virtual care services.
Expansion of Medicaid coverage offers Pomelo new market opportunities.
Growing interest in personalized healthcare aligns with Pomelo's service model.
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