OTC Analyst at Stanley Black & Decker

Medellin, Antioquia, Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Consumer GoodsIndustries

Requirements

Two years of accounting/receivable/disputes experience
Excellent technical credit/collection/deductions knowledge
Multi-tasking and analytical skills
Strong fluency in the English language
Proficiency with MS Office and other software applications
Strong organizational skills
Excellent verbal & written communication & customer relations skills
Ability to solve problems
Strong skills to interact with different areas and stakeholders’ management
Experience with SAP, Salesforce, and High Radius is a plus

Responsibilities

Review, research, and resolve customer claims and disputes promptly and efficiently, ensuring all actions align with business goals and expectations for timely resolution and customer satisfaction
Directly oversee and collect invalid deductions from national and/or international accounts to mitigate risk, uncover trends, and determine and report on adverse risk exposure
Perform customer reconciliation to clarify the final balance in the account
Provide updates, using reporting tools, to management as requested for risk mitigation and periodic reporting needs
Maintain accurate and timely records for collection activity of invalid deductions to allow for proper follow-up
Submit Customer Statements status periodically (as needed)
Work on various departmental projects within the collections (and deductions department) and as needed cross-functionally to maximize efficiencies & drive improved levels of performance
Perform the resolution of customer disputes by phone queue or email as the business required
Additional duties as required
Ensure successful review of customer claims and invalid deductions based on the assigned portfolio, and proper account management according to the GL Customer Account
Properly monitor the portfolio including document types that appear in the AR GL Customer Accounts and align them with the Service Level Agreements (SLA), Delegation of Authority (DOA) and Job Aids as defined in the role

Skills

Accounts Receivable

Customer Claims Resolution

Deductions Management

Customer Reconciliation

Collections

MS Office

Analytical Skills

Problem Solving

Communication Skills

Reporting Tools

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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