Order to Cash Operations Senior Analyst at Accenture

Gurugram, Haryana, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, TechnologyIndustries

Requirements

Any Graduation
5-8 years of experience
Excellent communication skills
Order management experience
End to end order management experience from creating order to delivery and order fulfilment (SLA/KPIs, TAT)
Experience handling all exceptions during the entire O2C cycle
Excellent supply chain knowledge
Customer experience skills (urgencies, interaction, resolving disputes and queries)
Experience handling calls from customers
Email management skills
Excellent knowledge on SAP (t-codes, reports)

Responsibilities

Manage end to end order management from creating order to delivery and order fulfilment, ensuring SLA/KPIs and TAT
Handle all exceptions during the entire O2C cycle
Leverage supply chain knowledge in operations
Provide customer experience support, including handling urgencies, interactions, resolving disputes and queries
Handle calls from customers
Manage emails
Utilize SAP knowledge (t-codes, reports) in daily operations

Skills

Key technologies and capabilities for this role

Order to CashOrder ManagementSAPSupply ChainCustomer ExperienceSLA/KPIsEmail ManagementCommunication Skills

Questions & Answers

Common questions about this position

What is the salary range for this Order to Cash Operations Senior Analyst position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this role?

Required skills include excellent communication skills, order management experience, end-to-end order management with SLA/KPIs and TAT, handling exceptions in the O2C cycle, supply chain knowledge, customer experience skills for resolving disputes and queries, handling customer calls and email management, and excellent SAP knowledge including t-codes and reports.

What is the company culture like at Accenture?

Accenture is a global professional services company that embraces the power of change to create value and shared success for clients, people, shareholders, partners, and communities, with 699,000 people serving clients in more than 120 countries.

What qualifications make a strong candidate for this position?

Strong candidates will have any graduation qualification, 5-8 years of experience, and expertise in Order to Cash processes including end-to-end order management, SAP proficiency, supply chain knowledge, and customer service skills.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free