Order Management Specialist at Nielsen

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, TechnologyIndustries

Requirements

1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk
Bachelor’s degree preferred
SAP/ERP and MSD experience a bonus
Proficiency in MS Office
Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions
Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met
Skilled at building strong working relationships with team members in varying departments and/or levels of management
Ability to manage multiple tasks concurrently
Proactive, deadline driven task manager with an eye for process improvement
Detail oriented with excellent communication, active listening and time management skills

Responsibilities

Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with order processing in CRM tool, coaching sellers on gatekeeper checklist, collaborating on best practices, and leading all PO Management & Tracking activities
Review/approve opportunities in gatekeeper queue for accuracy & completeness, ensure smooth handoff to finance counterparts, request client creation/modifications or adjust block/unblock status, process new material code requests
Spotlight deficiencies in the quote to invoice cycle, evaluate integration of CRM and Finance platforms, assist with training support for selling teams to ensure first-time right success rate moves towards 100%
Partner closely with Finance and Sales to resolve order questions and process orders within defined service level agreements and without error
Drive compliance with company policies, business rules and revenue recognition principles
Effectively manage numerous requests concurrently and on deadline, manage expectations and escalate delays to leader in timely manner
Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue
Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders to improve efficiency in the order cycle
Support Internal finance teams during audits (CAS, statutory, etc.) based on predefined way of work according to Global/Regional COE standards

Skills

Key technologies and capabilities for this role

CRMOrder ProcessingPO ManagementProcess ImprovementData AnalysisSales OperationsFinance CollaborationCustomer SuccessTime ManagementCommunication

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What skills are required for the Order Management Specialist role?

The role requires being proactive, deadline-driven, detail-oriented, with excellent communication, active listening, and time management skills, plus an eye for process improvement and data-driven analysis.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You will report to the Order Management Team Leader and work closely with cross-functional teams including Sales, Finance, and Customer Success.

What makes a strong candidate for this position?

A strong candidate is proactive, deadline-driven, detail-oriented, passionate about customer experience, thrives on process optimization, and excels in communication, active listening, and time management.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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