Order Management Specialist at Danaher Corporation

Marlborough, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Biotechnology, DiagnosticsIndustries

Requirements

High School Diploma or GED
At least 1 year of related work experience including data entry skills to quickly and accurately review and input data
At least 2 years of experience in customer service
Excellent written and verbal communication skills and professional demeanor
Demonstrated computer proficiency
Strong ability to follow and adhere to procedural guidelines
Aptitude for interpreting customer inquiries/problems
Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities
Ability to review and comprehend purchase orders, proposals, and sales agreements
Preferred: Previous experience in Oracle (or similar ERP), Salesforce, and MS Office

Responsibilities

Interact with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review
Provide quotes, process sales orders, document customer complaints, and respond to customer service needs, including shipment, billing, warranty issues, and basic product inquiries
Provide in-house training on non-technical customer support
Act as a focal point for customers via email and phone
Provide customer-related reports to management, sales, and customers as needed/required
Respond to and/or research customer concerns/inquiries with urgency and accuracy
Demonstrate basic problem-solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring
Execute all tasks assigned by the manager diligently, on schedule, and to the highest standard
Work with team members to achieve daily, weekly, and monthly targets, understanding that team success is shared responsibility

Skills

Customer Service

Order Processing

Data Entry

Phone Support

Email Communication

Sales Quotes

Complaint Documentation

Billing

Shipment Tracking

Warranty Support

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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