Order Fulfillment Supervisor Full Time at BJ's Wholesale Club

London, Ontario, Canada

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen with strategic thinking and sound decision-making using business data
Ability to lead through change, model leadership competencies, and champion business growth
Effective communication skills to provide teams with necessary information for success
Skills in building high-performing teams through collaboration, honest direction, follow-up, and feedback
Experience in teaching, coaching, and leading through club-level training processes
Commitment to driving team member engagement, development, ethical decision-making, and addressing concerns
Embrace inclusion, diversity, collaboration, respect, and recognition of team member success
Dedication to service excellence, setting standards, resolving member concerns, and ensuring a safe, positive environment for members and team members
Knowledge of and commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and club standards (Grand Opening Look, clean and organized)

Work closely with the Assistant Club Manager to provide leadership and direction within the club
Drive club performance, particularly for directly managed departments
Perform all OMNI functions (BOPIC, Same Day Delivery, Curbside, Express Pay, Ship from Club) and lead Omni team members
Establish operational efficiencies, maintain policies and procedures, and deliver outstanding member experience
Administer all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club
Deliver results by executing business expectations within timeframes, setting clear expectations, and ensuring accountability
Support team member engagement, policy/procedure application, and compliance across areas of responsibility
Lead teams to deliver GOLD club standards daily, including Grand Opening Look and maintaining a clean, organized club
Guarantee service excellence through all member contact points and empower teams to resolve concerns