Optimization Manager at PlayStation Global

San Mateo, California, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Entertainment, Subscription ServicesIndustries

Requirements

5+ years of experience in operations, process optimisation or project management roles
A tenacity to understand your product, not just how customers use it, but how the technology works behind the scenes
Strong organisational skills, structured thinker with the ability to manage and prioritise multiple requests at the same time
Strong communicator and collaborator to rally teams together behind initiatives
Drive to improve on existing processes and not accept ‘good enough’

Responsibilities

Plan and Deliver Subscriber Campaigns
Lead campaign planning across always-on and high-impact moments (e.g. monthly games, events, catalogue drops)
Coordinate briefings and execution across CRM, Creative, Experience, and Marketing teams
Create campaign playbooks that distinguish BAU from moments that require elevated strategy and creative effort
Optimize Customer Touch points
Monitor campaign performance and surface opportunities to improve targeting, timing, or message clarity
Identify friction points in the subscriber journey and propose improvements
Increase efficiency of internal processes for campaign tracking, planning, and cross-functional alignment
Refine Targeting and Support Experimentation
Develop audience strategies that ensure targeting is relevant, effective, and avoids conflicts across campaigns and experiments
Support message testing and experimentation to improve campaign performance
Collaborate with Product and Analytics teams to enhance tools and systems that support targeting and delivery

Skills

Campaign Optimization

Subscriber Acquisition

Retention Tactics

Go-to-Market

Analytics

Cross-Functional Collaboration

Benefit Messaging

Upsell Strategies

PlayStation Global

Designs and markets gaming consoles and accessories

About PlayStation Global

Working at PlayStation offers the opportunity to be part of a leading company in the gaming industry, renowned for its cutting-edge technology like haptic feedback and 4K HDR visuals. Employees are immersed in a culture of innovation and excellence that pushes the boundaries of gaming and entertainment. Contributing to a globally recognized brand that consistently delivers high-quality, immersive gaming experiences, ensures a dynamic and fulfilling work environment.

Foster City, CaliforniaHeadquarters

1994Year Founded

M_AND_ACompany Stage

Consumer Software, Entertainment, GamingIndustries

1,001-5,000Employees

Benefits

Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings

Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching

Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events

Risks

Increased competition from cloud gaming services may impact PlayStation's market share.

Semiconductor shortages could affect PlayStation 5 sales and customer satisfaction.

Cybersecurity threats pose risks to PlayStation Network's stability and user trust.

Differentiation

PlayStation Network offers a comprehensive suite of gaming and media services.

The platform supports a wide range of PlayStation consoles and devices.

PlayStation's integration with PSVR enhances its virtual reality gaming experience.

Upsides

PlayStation's acquisition of Haven Studios could boost exclusive game offerings.

The rise of cross-platform play can increase user engagement on PlayStation Network.

Growing VR market aligns with PlayStation's investment in PSVR technology.

Land your dream remote job 3x faster with AI

Try Jobo Free