Operations Technology Specialist II at Relay

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Frontline OperationsIndustries

Requirements

Deep technical expertise in building within CRM, ticketing, and CSP systems
Exceptional problem-solving skills
Collaborative mindset
Passion for leveraging technology, including artificial intelligence (AI/LLM), to enable business work streams
Proactive and curious technologist adept at optimizing Operations team workflows
Strong command of operational data structures
Approach to process building with simplicity and scalability
Ability to continuously iterate and integrate emerging technologies, especially AI
Driven, self-starter eager to make an immediate impact in a dynamic high-growth start-up environment
Availability for full-time, in-office role in Raleigh, NC (5 days per week, Monday-Friday)

Responsibilities

Implement, iterate, and support operational processes and technology: Partner with leadership across Customer Success and Support to execute the technology roadmap, design, implement, and iterate on system configurations, custom automations, and advanced workflows within CRM, CSP, and other key platforms to drive efficiency and support operating strategy
Leverage AI for operational transformation: Identify opportunities and implement AI-powered tools and solutions (including AI/LLM technologies) to solve operational challenges, improve team efficiency, and enhance customer experience
Provide technical documentation: Create and maintain clear, accurate technical documentation for processes, automations, and tools to ensure long-term sustainability of the evolving tech stack and knowledge transfer

Skills

Key technologies and capabilities for this role

cloud platformsreal-time datacustomer success operationsbusiness operationstechnology stack optimizationsystems implementation

Questions & Answers

Common questions about this position

Is this role remote or in-office?

This is a full-time, in-office role based in Relay's Raleigh, NC headquarters, requiring 5 days per week in the company office from Monday to Friday.

What skills are required for the Operations Technology Specialist II role?

The role requires deep technical expertise in CRM, ticketing, and CSP systems, exceptional problem-solving skills, a collaborative mindset, and passion for leveraging technology including AI to optimize workflows and operational data structures.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Relay?

Relay offers a dynamic high-growth start-up environment where proactive, curious technologists thrive, with a focus on building and scaling teams in a mission-driven company disrupting the frontline operations space.

What makes a strong candidate for this role?

A strong candidate is a driven, self-starter with deep expertise in CRM, ticketing, and CSP systems, a passion for technology-driven problem-solving with AI, and a collaborative approach to building simple, scalable processes for operations teams.

Relay

Communication platform for workforce efficiency

About Relay

Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.

Raleigh, North CarolinaHeadquarters

2015Year Founded

$46.7MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times

Risks

Emerging competitors like Apiture and Vantaca threaten Relay's market share.

Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.

Reliance on Series B funding may lead to financial instability if growth targets aren't met.

Differentiation

Relay offers real-time language translation for frontline teams, enhancing communication efficiency.

The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.

Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.

Upsides

Relay's Series B funding of $35M supports growth in productivity and safety features.

The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.

Advancements in voice interface technology enhance Relay's user interaction and accessibility.

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