Operations Support Agent at FedEx

Hamburg, Hamburg, Germany

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Good communication and social skills
Ability to work in a fast-paced environment with strict timelines
Ability to manage own time effectively with attention to detail
Good knowledge of German is required
Intermediate knowledge of English is required

Responsibilities

Ensuring that customers' urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
Entering data into our in-house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationData EntryTime ManagementAttention to DetailGermanEnglish

Questions & Answers

Common questions about this position

What is the work schedule for this Operations Support Agent position?

This is a part-time position with 30 scheduled weekly hours.

What compensation and benefits does FedEx offer for this role?

FedEx offers an attractive compensation package, training and on-the-job learning opportunities, extensive learning resources, Tuition Assistance Program (for permanent contracts), Employee Assistance Program, employee reduced-rate shipping, and great career opportunities.

What skills and qualifications are required for the Operations Support Agent role?

Candidates need good communication and social skills, ability to work in a fast-paced environment with strict timelines, ability to manage own time effectively with attention to detail, good knowledge of German, and intermediate knowledge of English.

What is the company culture like at FedEx?

FedEx has a passionate, diverse team of 530,000 members who value delivering outstanding customer experiences, with a global reach and a focus on investing in employee development and career paths.

Where is the job location for this position?

The position is located at Amandus-Stubbe Str. 12, with the company being DEJ FedEx Express Deutschland GmbH.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

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