Operations Specialist at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Media, TechnologyIndustries

Requirements

Strong interest in process improvement, data management, data analysis, and automation
Strong organizational, process, communication, and analytical skills
Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
Legally authorized to work in the United States and not require sponsorship for employment now or in the future
Experience with data visualization tools such as Tableau or Looker (preferred)
Experience with Smartsheet, Jira, Salesforce (a plus)
Understand Comcast's Operating Principles and embody them in work
Own the customer experience and prioritize customers
Be knowledgeable and enthusiastic about Comcast's technology, products, and services
Win as a team by collaborating and being open to new ideas
Participate actively in the Net Promoter System
Drive results and growth
Respect and promote inclusion & diversity

Responsibilities

Serve as the central point of contact (POC) for questions pertaining to app approvals and onboarding
Maintain communication with stakeholders
Deliver status reports to manager, vendors, stakeholders, and resources tailored to audience
Conduct database administration and upkeep across multiple platforms
Contribute to formal process development and improvement, including process efficiencies or ideas to automate through technology and tools
Measure app performance using appropriate tools, techniques, and metrics
Connect with stakeholders to align on mid- and long-term strategies around the growth of Comcast's app catalog and backend app integrations
Retain an in-depth understanding of the current state of the OTT apps industry
Work closely with global cross-functional teams as well as with various external partners to scale our vision
Fulfill other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

process improvementdata managementdata analysisautomationstrategic planningorganizational skillscommunicationanalytical skills

Questions & Answers

Common questions about this position

Is this position remote or on-site?

Comcast prefers employees on-site for collaboration unless the team is designated as virtual; positions listed with both office and virtual options may consider remote candidates living over 100 miles from the office.

What skills are required for the Operations Specialist role?

The role requires strong organizational, process, communication, and analytical skills, with the ability to work in a fast-paced, ambiguous environment while managing multiple responsibilities.

What tools experience is preferred for this position?

Experience with data visualization tools such as Tableau or Looker is preferred, and experience with Smartsheet, Jira, Salesforce is a plus.

What is the company culture like at Comcast?

Comcast creates space to innovate, recognizes, rewards, and invests in employee ideas, and ensures you can bring your authentic self to the workplace while doing your best work.

What makes a strong candidate for this Operations Specialist role?

Strong candidates have a keen interest in process improvement, data management, analysis, and automation, plus experience supporting strategic planning and working cross-functionally in fast-paced environments.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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