Operations Site Reliability Engineer at eBay

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

3 years of experience in large-scale internet/server environments, including cloud computing and multi-tier architectures
Strong incident management and leadership skills, with excellent technical triage and troubleshooting abilities, especially during crises
Hands-on software engineering skills including Java, Python, Go, etc
Expert knowledge in large-scale web operations, including web-based Java/J2EE architectures, JVM configurations, and deep understanding of UNIX, Linux, networking (TCP/IP), and databases (both relational and NoSQL)
Experience in Android and iOS application debugging
Experience with observability tools such as Grafana and Prometheus, and skills in documenting procedures for knowledge management
Ability to work a fixed day shift (7:00 AM to 5:00 PM) in Dublin, Ireland, four 10-hour days per week, with no on-call responsibilities

Responsibilities

Lead incident management as Incident Commander to drive resolution of major incidents, manage alarms, and ensure effective communication with leadership and partner teams
Continuously monitor the health of eBay's critical services to identify and address potential issues before they escalate
Work closely with partner teams to resolve recurring technical issues, onboard new alerts, and develop high-quality Standard Operating Procedures (SOPs)
Identify and implement opportunities to enhance automation and reduce manual workload, improving overall efficiency
Collaborate with Architecture, Engineering, and Operations teams to develop solutions that ensure high site availability, reliability, and performance
Improve tools for monitoring and mitigating site incidents, and conduct reliability audits and tests to strengthen eBay’s reliability and incident management capabilities

Skills

Incident Management

Site Reliability Engineering

Observability

Proactive Monitoring

Automation

Alarm Management

SOP Development

Collaborative Problem Solving

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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