Operations Manager - Technical Support at Adobe

Tokyo, Japan

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Passionate and dedicated individual suitable for Japan and APAC teams
Ability to lead operations as a business leader contributing to Adobe's growth and success
Strong relationship management skills for service delivery partners
Expertise in conducting site visits, meetings, and presentations to review operations and performance metrics
Capability to ensure partner accountability for contract metrics
Skills in identifying improvement opportunities with business impact focus
Experience driving efficiency, quality, and engagement at partner locations
Proficiency in assisting partners with service delivery issue resolution
Ability to collaborate with Training and Quality leaders on training and content improvements
Thought leadership on standard methodologies for business transformation
Competence in providing key data and metrics reporting

Responsibilities

Lead operations as a business leader and contribute to Adobe's growth and success
Manage relationships and operations of service delivery partners
Serve as the primary conduit of information and communication between Adobe and service delivery partners
Conduct regular site visits, meetings, and presentations with service delivery partners to review operations and performance metrics
Ensure partner accountability for meeting meaningful metrics outlined in the contract
Identify improvement opportunities with a focus on business impact
Drive efficiency, quality, and engagement at partner locations
Assist partners in resolving service delivery issues and restoring quality and efficiency standards
Collaborate with Training and Quality leaders to improve training and content for agents
Contribute thought leadership on standard methodologies for business transformation
Provide key data and metrics reporting

Skills

Key technologies and capabilities for this role

Technical SupportOperations ManagementCreative CloudDocument CloudCustomer Relationship ManagementAccount PlanningEnterprise Solutions

Questions & Answers

Common questions about this position

What benefits does Adobe offer?

Adobe offers market competitive employee benefits including health insurance, global days off, wellness fund, parental leave, access to the Employee Stock Purchase Program, and career development programs.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary for the Operations Manager role?

This information is not specified in the job description.

What does the team focus on?

The team provides Creative Cloud and Document Cloud solutions to enterprise customers, nurtures long-term relationships, supports the sales process, and helps customers adopt and maximize value from Adobe solutions through collaboration with business and technical stakeholders.

What kind of experience makes a strong candidate for this role?

A strong candidate is passionate, dedicated, and experienced in overseeing third-party partner vendor teams for technical support, with skills in problem-solving, troubleshooting, technical knowledge, and building long-term customer relationships for SMB to Enterprise customers.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

Land your dream remote job 3x faster with AI

Try Jobo Free