Operations Manager (JD YOUNG Internship Program) at JD.com Inc

Ho Chi Minh City, Ho Chi Minh City, Vietnam

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Not SpecifiedCompensation

InternshipExperience Level

Part TimeJob Type

UnknownVisa

E-commerce, LogisticsIndustries

Requirements

Undergraduate students or above, majoring in logistics management, ecommerce, international trade, marketing and other related majors are preferred
Proficient in local language and Chinese, with excellent listening, speaking, reading and writing skills
Proficient in using Excel, Word, PPT and other office software
Possess excellent communication and coordination, problemsolving skills and teamwork spirit, and be able to adapt to a fastpaced work environment

Responsibilities

Basic Operation Support: Responsible for the daily data collation of the business industry sales group, and provide effective support for team decisionmaking through accurate data processing
Collaborative processing of aftersales issues: Follow up aftersales consultation throughout the process, promptly feedback the progress and results to customers, collect customers' opinions and suggestions on the aftersales process, and promote the continuous optimization and upgrading of the aftersales system
Coordinate and follow up on fulfillment issues: Realtime monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time

Skills

Key technologies and capabilities for this role

ExcelWordPPTdata processingcommunicationproblem-solvingteamwork

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position as part of the JD Young Internship Program.

What are the educational requirements for this internship?

Candidates must be undergraduate students or above, with preference for majors in logistics management, ecommerce, international trade, marketing, and other related fields.

What skills are required for the Operations Manager internship?

Proficiency in local language and Chinese with excellent listening, speaking, reading, and writing skills is required, along with proficiency in Excel, Word, PPT, and other office software. Excellent communication and coordination, problem-solving skills, teamwork spirit, and adaptability to a fast-paced work environment are also essential.

What is the purpose of the JD Young Internship Program?

The program aims to cultivate young talent by providing opportunities to enhance professional skills and accelerate growth, while identifying high-potential candidates for the JD Star Program.

What makes a strong candidate for this Operations Manager internship?

Strong candidates are undergraduate students or above in relevant majors like logistics or ecommerce, with language proficiency in local language and Chinese, office software skills, and excellent communication, coordination, problem-solving, teamwork, and adaptability to fast-paced environments.

JD.com Inc

China's largest online retailer and technology services

About JD.com Inc

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Chaoyang, Beijing, ChinaHeadquarters

1998Year Founded

$7,918.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Robotics & Automation, Venture Capital, Industrial & Manufacturing, VR & AR, AI & Machine Learning, Consumer GoodsIndustries

10,001+Employees