Operations Manager at Ada

Warrington, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Experience managing or supervising in a large-format retail environment
Strong operational knowledge across food and non-food departments
A track record of improving availability, reducing waste, and managing shrink
Confidence in leading teams and managing change
Flexibility to work a range of shifts, including early mornings, evenings, and weekends
Execution-focused: Passionate about getting things done right, first time, every time
Commercially aware: Understand how availability, waste, and shrink impact performance and how to improve them
Leadership: Lead and support department managers, creating a culture of accountability and continuous improvement
Organised and efficient: Thrive in a fast-paced environment and know how to prioritise and delegate effectively
Collaborative: Work across teams to ensure smooth operations and a seamless customer experience
Data-driven: Use insight to make informed decisions and drive operational improvements

Responsibilities

Lead the execution of the store’s day-to-day operations across key departments—including Ambient, Fresh, George (clothing), and General Merchandise
Ensure that availability is maximised, waste and shrink are minimised, and the store runs efficiently and safely
Work closely with department managers to deliver consistent standards, drive productivity, and ensure the store is always ready for customers
Manage delivery flow, stock routines, and compliance

Skills

Retail Operations

Team Leadership

Inventory Management

Waste Reduction

Shrink Control

Stock Management

Shift Management

Data Analysis

Change Management

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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