Operations Manager - CVS Health

Employment Type: Full Time Anticipated Weekly Hours: 40 Pay Range: $17.00 - $29.00 per hour

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Position Overview

At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues. We care for people where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

The Operations Manager is a member of the Store Management team and fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Note: The Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

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Responsibilities

Management

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support the Store Manager with action plans for operational and service improvement.

Customer Service

• Assist customers with their questions, problems, and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Store Operations

• Overall store management, supervision, and policy implementation.
• Sales and inventory management.
• Employee staffing, training, and development.
• Financial management.
• Customer service leadership.

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Requirements

• Deductive reasoning ability.
• Advanced analytical skills.
• Computer skills.
• Advanced communication skills.
• Leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed.
• Ability to respond to urgent issues at the store when they arise.

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Preferred Qualifications

• Experience as a retail manager or supervisor.

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Education

• High School diploma or equivalent preferred but not required.

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Company Information

Our people fuel our future. Our teams reflect the customers, patients, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people: We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be.

In addition to our competitive wages, our great benefits include:

• Affordable medical plan options.
• A 401(k) plan (including matching company contributions).
• An employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address... (Further details on benefits were cut off in the original text).