Principal Software Architect, Bill To Revenue
BrightseedSalary not specified
- Full Time
- Senior (5 to 8 years)
$50,000 – $65,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Customer ServiceIndustries
Requirements
Candidates must possess a minimum of 3 years of experience in a customer service role, and experience in a B2C technology company and a leadership role is preferred. Experience with design processes and implementation for technology products is also desired.
Responsibilities
The Team Leader, Bill Negotiations Operations will provide resources and guidance for customers throughout the bill negotiation process, utilize an online chat platform to support customer questions, escalate issues to offshore partners and communicate solutions, contribute to process improvements and development, manage high-level customer escalations, manage team performance, assist in creating and updating standard operating procedure and training documentation, work with leadership to efficiently allocate resources and improve processes, and lead/mentor team members and support their career development.
Skills
Customer Service
Team Leadership
Process Improvement
Customer Escalation Management
Training & Development
Resource Allocation
Rocket Money
Personal finance management mobile application
About Rocket Money
Rocket Money helps individuals manage their personal finances through a mobile application that offers various tools for financial management. Users can access services like bill negotiation, subscription management, budgeting, credit score monitoring, and smart savings, all aimed at helping them save money and track their spending. Unlike many competitors, Rocket Money focuses on a member-centric approach, maintaining communication with users to tailor services to their needs. The company generates revenue through subscription fees and a percentage of savings from negotiated bills. The goal of Rocket Money is to empower people to achieve their financial goals while ensuring data security through advanced encryption.
Key Metrics
Los Angeles, CaliforniaHeadquarters
2015Year Founded
$437.7KTotal Funding
SEEDCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees