Team Leader, Bill Negotiations Operations

Position Overview

• Location Type: Not Specified (Likely Remote or Hybrid)
• Employment Type: Not Specified (Likely Full-Time)
• Salary: $50,000 - $65,000/year + bonus + benefits
• Brief Description: The Team Leader, Bill Negotiations Operations, leads business initiatives to improve customer experience and bill negotiation operations. This role provides coaching and mentoring to team members while contributing to the growth of the operations team.

Requirements

• Minimum Requirements:
  • At least 3 years of experience in a customer service or relevant role.
• Preferred Requirements:
  • Experience in a B2C technology company.
  • Experience in a leadership role.
  • Experience with design processes and implementation for technology products.

Responsibilities

• Provide resources and guidance for customers throughout the bill negotiation process.
• Utilize online chat platform to support a broad range of incoming customer questions regarding bill negotiations.
• Escalate issues to offshore partners and communicate solutions to members.
• Contribute to process improvements and development across bill negotiation operations.
• Manage high-level customer escalations.
• Responsible for team performance management.
• Assist in creating and updating standard operating procedure and training documentation.
• Work with leadership to efficiently allocate resources and improve processes.
• Leads/mentors team members and supports career development.

Company Information

• Company: Rocket Money 🔮
• Mission: To meaningfully improve the financial prosperity of millions of people.
• Benefits:
  • Health, Dental & Vision Plans
  • Life Insurance
  • Long/Short Term Disability
  • Competitive Pay
  • 401k Matching
  • Team Member Stock Purchasing Program (TMSPP)
  • Learning & Development Opportunities
  • Tuition Reimbursement
  • Unlimited PTO
  • Daily Lunch, Snacks & Coffee (in-office only)
  • Commuter benefits (in-office only)

Application Instructions

• Not Specified (Contact information or application link would be included here if available.)

Additional Information

• Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.