Operations Lead at Bolt

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, FintechIndustries

Requirements

7+ years of experience at an ecommerce, payments, or Fintech company
An ownership mindset with the ability to drive processes
Strong understanding of the payments space and/or experience working with Payment Facilitators (PayFacs) and Payment Service Providers (PSPs)
Understanding of KYC/KYB requirements to onboard customers with PayFacs and PSPs (plus)
Strong understanding of APIs and SDKs (technical background plus)
Previous experience working with C-level customers
Great communication skills
Strong academic credentials or experience at a top employer (consulting experience plus)

Responsibilities

Manage a small team of onboarding specialists and tech analysts
Drive efficiencies by creating playbooks and repeatable processes for onboarding merchants on the Bolt platform and variety of payment networks
Manage the largest and most critical customer onboarding projects
Drive requirements with engineering teams to automate this function
Identify and tackle blockers to getting customers live quickly
Communicate and align with internal and external stakeholders
Tackle all operational needs as they arise ensuring customer satisfaction
Deliver speed and quality for all onboarding projects
Create standard operating procedures for merchant onboarding and required configurations
Define required SLAs for the team and formulate a plan to meet such SLAs
Outline and drive team OKRs to ensure success

Skills

Team Management

Merchant Onboarding

Process Optimization

Playbooks

Stakeholder Management

Technical Support

Project Management

Automation Requirements

Standard Operating Procedures

Ecommerce Operations

Payment Networks

Bolt

Provides seamless one-click payment solutions

About Bolt

Bolt improves the online shopping experience by providing secure payment solutions for e-commerce businesses. Its main product is a one-click checkout system that simplifies the payment process for online shoppers. This system includes features like Passkey, which allows users to log in and check out using methods such as PIN, Touch ID, and Face ID, making transactions faster and more secure. Bolt differentiates itself from competitors by guaranteeing a 20% increase in conversion rates for merchants, or they offer a money-back guarantee, showcasing their confidence in their technology. The goal of Bolt is to help online retailers enhance customer satisfaction and boost sales through a seamless checkout experience.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$936.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, FintechIndustries

501-1,000Employees

Benefits

Comprehensive health coverage: Medical, dental & vision

Remote-first workplace

4 day work weeks

Time away: Flexible PTO, paid holidays + floating holidays and your birthday off

Equity Early Exercise Program

Paid parental leave

Phone, Utilities, and Wellness stipends

Competitive Pay

Retirement plans

Virtual and in-person team & company events

Risks

CEO departure may affect strategic direction and investor confidence.

97% share price reduction indicates potential financial instability.

Expansion into Zimbabwe may lead to operational inefficiencies.

Differentiation

Bolt offers a one-click checkout solution enhancing user experience and conversion rates.

The Passkey feature uses biometric authentication, aligning with growing security trends.

Bolt's money-back guarantee attracts merchants by promising improved conversion rates.

Upsides

Partnership with Checkout.com enhances Bolt's technology and merchant adoption.

Growing Generation Z demographic values convenience, aligning with Bolt's offerings.

Performance-based pricing models support Bolt's money-back guarantee strategy.

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