Operations Business Analyst | Consumer Payments at Farfetch

Porto, Porto District, Portugal

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Fashion, E-commerce, PaymentsIndustries

Requirements

Proven experience as a Business Analyst or in a similar analytical role, preferably in the fintech, e-commerce, or payments space
Strong proficiency in SQL and experience with data visualization tools (e.g., Tableau, Looker, Power BI)
Exceptional analytical and quantitative skills
Excellent communication and presentation skills, able to translate complex data into clear, actionable insights for technical and non-technical audiences
Experience leading projects and ability to drive initiatives from ideation to completion
Knowledge of the payments ecosystem, including payment gateways, processors, card networks, and alternative payment methods (big plus)
Experience with a scripting language like Python or R (plus)

Responsibilities

Analyze payment performance: deeply analyze payment data to identify areas for improvement, including authorization rates, decline reasons, and customer drop-off points
Lead projects: take ownership of key projects from conception to launch, ensuring clear communication, timely delivery, and measurable outcomes; collaborate with product, engineering, operations, and finance
Drive conversion improvements: partner with Product Managers and engineers to conceptualize, define, and prioritize features that enhance payment experience and increase conversion rates
Optimize for cost: conduct detailed analyses of payment processing costs (transaction fees, FX rates, chargebacks, operational expenses) and model opportunities to reduce costs
Monitor and report: create and maintain dashboards and reports to track KPIs such as payment success rates and cost per transaction
Experimentation: design and analyze A/B tests to validate new features or changes to the payment flow
Stakeholder management: present clear, data-backed insights and recommendations to cross-functional teams and leadership

Skills

Key technologies and capabilities for this role

Data AnalysisPayment OptimizationProject ManagementRequirements DefinitionAuthorization Rates AnalysisDecline Reasons AnalysisConversion OptimizationStakeholder CollaborationProduct ManagementEngineering Collaboration

Questions & Answers

Common questions about this position

What skills are required for the Operations Business Analyst role?

Candidates need proven experience as a Business Analyst or similar analytical role, preferably in fintech, e-commerce, or payments, with strong proficiency in SQL and experience with data visualization tools like Tableau.

Is this position remote or office-based?

The role is based in the Porto office near Porto in the north of Portugal, located in a vibrant business hub.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Farfetch?

Farfetch is passionate about operational excellence with customers and partners at heart, creating seamless luxury experiences, and offers a dynamic and welcoming office environment for networking with tech professionals.

What makes a strong candidate for this Business Analyst position?

Strong candidates have experience in fintech, e-commerce, or payments, excel in data analysis with SQL and visualization tools, and can lead projects with cross-functional teams to optimize payment flows.

Farfetch

Online marketplace for luxury fashion items

About Farfetch

Farfetch operates as a global online marketplace for luxury fashion, linking high-end brands and boutique retailers with consumers. The platform allows users to browse and purchase a wide range of luxury items, ensuring that both brands and retailers can reach a worldwide audience. Farfetch's business model is centered around facilitating these transactions, earning revenue primarily through commissions on sales made through its site. Additionally, it offers services like digital marketing and logistics to help its partners enhance their online presence. A distinguishing feature of Farfetch is its acquisition of LUXCLUSIF, a luxury resale platform, which enables it to cater to the growing demand for pre-owned luxury goods. The company's goal is to provide a seamless shopping experience for luxury fashion enthusiasts while supporting brands and retailers in expanding their reach.

London, United KingdomHeadquarters

2007Year Founded

$682.9MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Flexible Work Hours

Employee Pension Scheme

Risks

Increased competition from Mytheresa could impact Farfetch's market share.

Farfetch faces challenges in maintaining its presence in the Chinese market.

The sale to Coupang indicates potential financial instability for Farfetch.

Differentiation

Farfetch connects luxury brands and consumers through a unique online marketplace.

The platform offers modular, API-enabled technology for luxury fashion brands.

Farfetch provides commerce solutions, enhancing brands' online presence and sales.

Upsides

Virtual try-on technology is gaining popularity in luxury fashion.

Farfetch can capitalize on Yoox Net-A-Porter's exit from China.

Exclusive partnerships, like with Officina Bernardi, enhance Farfetch's offerings.

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