[Remote] Operations Associate at Rocket Money

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Candidates should have an interest in personal finance and a desire to see others succeed in managing their money. Excellent written and verbal communication skills are essential, along with proactive problem-solving abilities and strong workflow management skills. The ability to take initiative and a willingness to learn and improve are also required. Customer service experience in a B2C tech company is considered a plus.

Responsibilities

The Operations Associate will develop, maintain, and execute processes to provide key services to users. They will prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently. This role involves resolving unique situations, improving workflows for new or uncommon issues, and ensuring a positive user experience by determining when additional information is needed or troubleshooting process breakdowns.

Skills

Process Development

Process Maintenance

Process Execution

Workflow Management

Problem Solving

Customer Service

Communication

Personal Finance

Rocket Money

Personal finance management mobile application

About Rocket Money

Rocket Money helps individuals manage their personal finances through a mobile application that offers various tools for financial management. Users can access services like bill negotiation, subscription management, budgeting, credit score monitoring, and smart savings, all aimed at helping them save money and track their spending. Unlike many competitors, Rocket Money focuses on a member-centric approach, maintaining communication with users to tailor services to their needs. The company generates revenue through subscription fees and a percentage of savings from negotiated bills. The goal of Rocket Money is to empower people to achieve their financial goals while ensuring data security through advanced encryption.

Los Angeles, CaliforniaHeadquarters

2015Year Founded

$437.7KTotal Funding

SEEDCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health, dental, & vision coverage

Unlimited PTO

Competitive pay

Daily catered lunch

401k matching

Commuter benefits

Unlimited snacks & kombucha on tap

Life insurance

Risks

Increased competition could erode Rocket Money's market share in subscription management.

Credit card launch exposes Rocket Money to potential credit risk and regulatory scrutiny.

Economic downturns may reduce demand for premium financial services, affecting revenue.

Differentiation

Rocket Money offers a comprehensive suite of financial management tools in one app.

The platform's bill negotiation service provides unique savings opportunities for users.

Rocket Money's focus on data security sets it apart in the fintech industry.

Upsides

High app store ranking indicates strong user engagement and growth potential.

Positive reception of new credit card suggests expansion opportunities in credit services.

Growing demand for digital financial management boosts Rocket Money's market potential.

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