Operations Analyst at Verra Mobility

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Smart Mobility, Transportation, Public SafetyIndustries

Requirements

Ability to work in a fast-paced operational environment
Ability to work independently with minimal supervision
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
Ability to learn in an 'on-the-job' training environment
Participates in planning, daily stand-ups, backlogs sessions

Responsibilities

Ensure compliance with company policies and regulatory requirements
Maintain accurate and detailed records of all account documentation
Communicate effectively with advisors to resolve any discrepancies or issues
Design and implement technology solutions for tracking and reporting to increase efficiency
Coordinate with the VCC Operations teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment
Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date
Assist in inventory asset tracking, invoicing parts tracking, and coordinating all additional assets and records related to VCC Operations
Assist Legal department and Verra Mobility Leadership in retrieving records such as certification and device logs as related to affidavit or public records requests
Performs other duties and/or special projects as assigned
Identifies areas of opportunity to improve our serv

Skills

Key technologies and capabilities for this role

MonitoringTroubleshootingTechnical SupportOperations SupportQuality AssuranceOrchestration

Questions & Answers

Common questions about this position

What is the company culture like at Verra Mobility?

Verra Mobility operates with a people-first philosophy, living by core values of Do What’s Right, Lead with Grace, Win Together, and Own It. The company emphasizes bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

What are the main responsibilities of the Operations Analyst?

The role involves ensuring compliance with policies, maintaining records, communicating to resolve issues, designing technology solutions for tracking and reporting, and coordinating with VCC teams for support, downtime reporting, and verifications.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills make a strong candidate for this Operations Analyst position?

Strong candidates should have skills in compliance management, record keeping, effective communication, technology solution design for efficiency, and coordination with operations teams, particularly in a 24/7 remote technical support environment.

Verra Mobility

Smart transportation solutions for road safety

About Verra Mobility

Verra Mobility provides smart transportation solutions aimed at improving road safety and enhancing the overall transportation experience. The company develops technology that helps monitor and improve driver behavior, making roads safer for everyone. For instance, they have implemented school bus stop arm safety camera programs in New York to enforce traffic laws and protect children around school buses. Verra Mobility works with various clients, including government agencies, commercial fleets, and rental car companies, offering customized solutions to meet their specific transportation needs. Unlike many competitors, Verra Mobility focuses on building strong partnerships and delivering tailored services, which helps them stand out in the smart transportation market. The company's goal is to create safer and more connected transportation systems that benefit communities worldwide.

Mesa, ArizonaHeadquarters

1987Year Founded

$1,000MTotal Funding

IPOCompany Stage

Data & Analytics, Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging smart mobility startups may erode Verra Mobility's market share.

Reliance on government contracts exposes Verra Mobility to political and budgetary changes.

Data privacy concerns could increase compliance costs and operational challenges.

Differentiation

Verra Mobility leads in smart mobility with over 8.5 million vehicles managed.

The company operates 4,000+ safety cameras, enhancing road safety and driver behavior.

Verra Mobility's customized solutions address complex transportation challenges for diverse clients.

Upsides

AI-driven traffic systems enhance smart city solutions with real-time data analytics.

IoT integration in transportation grows 20% annually, boosting Verra Mobility's smart solutions.

Global automated tolling market to reach $10 billion by 2025, aligning with Verra's expertise.

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