Operational Process Analyst at Remitly

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Risk Management, Financial Services, Business ServicesIndustries

Requirements

Strong knowledge of batch processing
Excellent written communication skills
Strong change management skills
Understanding of change request processes
Experience providing analytical support for system interfaces
Ability to escalate issues using good judgment

Responsibilities

Drive adherence to the global change and configuration management process
Lead process improvement activities
Conduct testing of service management tools and write process use cases
Review all production changes for compliance with global change and configuration policies
Develop modifications and enhancements to global change and configuration policies
Provide training on change management and tool utilization
Manage the Change Advisory Board (CAB)
Identify tool improvements for streamlining processes

Skills

Change Management

Configuration Management

Process Improvement

Service Management Tools

Testing

Use Case Development

Analysis Reports

Problem-Solving

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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