IT Support Engineer
WurlSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Information TechnologyIndustries
Requirements
- 2–4 years of experience in L2 IT support or a similar role, particularly in an enterprise environment
- Strong proficiency in MacOS and Windows systems, focusing on both hardware and software troubleshooting and management
- Experience with Zoom Rooms and other AV systems, including setup and maintenance
- Foundational knowledge of networking
- Familiarity with managing IT assets and deployments using MDM solutions like AirWatch, Jamf, and Absolute
- Fluent in written and spoken English; proficiency in Spanish or Catalan is advantageous
- Demonstrates a customer-first attitude with exceptional troubleshooting and interpersonal skills
- Capable of managing competing priorities in a fast-paced environment
- Proactive and driven to improve IT processes and user satisfaction
- Collaborative spirit, eager to work with a global IT team, sharing insights and best practices
Responsibilities
- Serve as the primary on-site L2 IT support for the Barcelona office, providing troubleshooting and resolution for MacOS and Windows devices
- Address and resolve escalated IT tickets while maintaining high customer service standards, using tools such as Zendesk for ticket management
- Provide support and training for productivity applications like Gmail/G Suite and Slack
- Build strong relationships with end-users and offer technical guidance in a friendly and approachable manner
- Coordinate with higher-level support teams (L3/engineering) for complex or unresolved issues
- Manage, maintain, and troubleshoot AV equipment in conference rooms, including Zoom Rooms cameras and audio peripherals
- Deliver technical support for in-person and hybrid meetings, ensuring AV systems are always ready and functioning
- Rapidly troubleshoot AV issues to minimize disruptions during meetings and events
- Oversee the lifecycle management of IT equipment, including deployment, repair, replacement, and retirement
- Coordinate the deployment of hardware, including monitors, cables, and docking stations, ensuring setups meet user requirements and company standards
- Maintain precise inventory records of IT assets (computers, peripherals, loaner equipment) using asset management tools like Oomnitza
- Manage a pool of loaner laptops and peripherals, ensuring timely availability
- Proactively identify and resolve potential hardware issues to reduce downtime for end-users
- Support and maintain MDM solutions (AirWatch, Jamf, Absolute) for device compliance and security
- Perform basic network troubleshooting to support the office’s Wi-Fi, VPN, and LAN connectivity
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this IT support role remote or onsite?
This is an onsite position based in the Barcelona office, serving as the primary on-site technical resource for end-users.
What salary is offered for this position?
This information is not specified in the job description.
What skills and experience are required for this IT support role?
Candidates need 2–4 years of experience in L2 IT support or similar, particularly in enterprise environments, along with strong proficiency in MacOS and Windows systems for hardware and software troubleshooting, and experience with Zoom Rooms and other AV equipment.
What does the team structure look like for this role?
You will be employed by Sustainable Talent and embedded within the client’s IT team to provide seamless on-site support, coordinating with higher-level support teams (L3/engineering) for complex issues.
What makes a strong candidate for this onsite IT support position?
A strong candidate has 2–4 years of L2 IT support experience in enterprise settings, proficiency in MacOS and Windows troubleshooting, hands-on experience with AV systems like Zoom Rooms, and the ability to deliver exceptional customer service while building relationships with end-users.
Sustainable Talent
AI-powered talent recruitment solutions
About Sustainable Talent
Sustainable Talent is dedicated to modernizing the recruitment field, leveraging AI technology for efficient real-time recruiting, staff augmentation, and providing both full-time and contract roles. This company stands out as a bridge for talent in startups and established industry leaders, ensuring top companies are matched with the best individuals. Their commitment to cutting-edge technology and a focus on sustainable talent retention makes it an ideal workplace for those interested in the forefront of HR tech and innovative staffing solutions.
Wayne, NJ 07470, USAHeadquarters
2009Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Enterprise Software, EducationIndustries
11-50Employees
Benefits
Health Insurance
Unlimited Paid Time Off
Hybrid Work Options
Risks
Increased competition from AI-driven recruitment platforms.
Remote work trend reduces demand for traditional staffing services.
Economic uncertainty may lead to hiring freezes.
Differentiation
Specializes in remote workforce management consulting services.
Expertise in diverse talent acquisition and inclusive workplace strategies.
Emphasizes commitment to sustainable business practices.
Upsides
Rising demand for remote work optimization services.
Growing emphasis on diversity and inclusion initiatives.
Expansion of the gig economy offers new staffing opportunities.
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