Onsite Deskside Support Engineer - London at DXC Technology

United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Support, TechnologyIndustries

Requirements

Strong knowledge of Microsoft Windows operating systems (current and legacy)
Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.)
Experience with Windows imaging techniques (network and local)
Familiarity with Active Directory and Azure Active Directory
Skilled in desktop and printer configuration and troubleshooting
Excellent interpersonal and communication skills—both written and verbal
Ability to work independently and as part of a team
Experience with ticket management systems and remote desktop tools
Comfortable working alongside third-party vendors and service providers
Flexible and organized with strong time management skills

Responsibilities

Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals
Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism
Troubleshoot hardware and software issues across Windows platforms
Build and deploy PCs, patch network points, and resolve printer and connectivity issues
Maintain and update site-specific documentation and knowledgebase articles
Collaborate effectively with internal support teams and third-party vendors
Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks
Use remote support tools and ticketing systems to track and resolve issues

Skills

Windows

Microsoft 365

Active Directory

Azure AD

Windows imaging

desktop troubleshooting

printer troubleshooting

IMAC

ticketing systems

remote desktop tools

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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