Onsite Deskside Support Engineer - London at DXC Technology

United Kingdom

DXC Technology Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
IT Support, TechnologyIndustries

Requirements

  • Strong knowledge of Microsoft Windows operating systems (current and legacy)
  • Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.)
  • Experience with Windows imaging techniques (network and local)
  • Familiarity with Active Directory and Azure Active Directory
  • Skilled in desktop and printer configuration and troubleshooting
  • Excellent interpersonal and communication skills—both written and verbal
  • Ability to work independently and as part of a team
  • Experience with ticket management systems and remote desktop tools
  • Comfortable working alongside third-party vendors and service providers
  • Flexible and organized with strong time management skills

Responsibilities

  • Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals
  • Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism
  • Troubleshoot hardware and software issues across Windows platforms
  • Build and deploy PCs, patch network points, and resolve printer and connectivity issues
  • Maintain and update site-specific documentation and knowledgebase articles
  • Collaborate effectively with internal support teams and third-party vendors
  • Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks
  • Use remote support tools and ticketing systems to track and resolve issues

Skills

Key technologies and capabilities for this role

WindowsMicrosoft 365Active DirectoryAzure ADWindows imagingdesktop troubleshootingprinter troubleshootingIMACticketing systemsremote desktop tools

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers competitive compensation, a pension scheme, DXC Select comprehensive benefits package including private health/medical insurance and gym membership, Perks at Work discounts, and DXC incentives like recognition tools, employee lunches, and social events.

Is this role remote or onsite?

This is a fully site-based role located at the London Paddington Office.

What are the essential skills required for this Deskside Support Engineer position?

Key skills include strong knowledge of Microsoft Windows operating systems, proficiency with Microsoft 365 applications, experience with Windows imaging techniques, familiarity with Active Directory and Azure Active Directory, and excellent interpersonal and communication skills.

What is the company culture like at DXC Technology?

The culture emphasizes strong connections, community, in-person collaboration, flexibility for wellbeing and productivity, and fostering an inclusive environment where everyone can thrive. You'll be part of a collaborative IT support team.

What makes a strong candidate for this Deskside Support Engineer role?

A strong candidate is customer-focused, enthusiastic about solving IT challenges, has a passion for delivering exceptional user experiences especially to VIPs, and demonstrates professionalism, technical expertise in Windows and Microsoft 365, and excellent communication skills.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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