Online Manager at Ada

Wigan, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, GroceryIndustries

Requirements

Experience managing or supervising in a retail or logistics environment
Strong organisational and planning skills
A passion for leading teams and delivering great service
Confidence using technology and data to drive performance
Flexibility to work a range of shifts, including early mornings, evenings, and weekends
Customer-focused: Understand the importance of convenience and reliability in online shopping and deliver it consistently
Operationally strong: Confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment
Tech-savvy: Comfortable using systems and data to track performance, manage capacity, and solve problems
Leadership: Lead by example, support your team, and create a culture of accountability and service excellence
Detail-oriented: Ensure accuracy, freshness, and quality in every order
Adaptable: Thrive in a dynamic environment and can flex to meet changing customer demand

Responsibilities

Lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect
Oversee the picking, packing, and dispatching of online orders, making sure every item meets quality standards and every delivery is on time
Manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience
Use data and insight to manage volume, improve efficiency, and respond to customer feedback

Skills

Key technologies and capabilities for this role

Team ManagementOrder FulfilmentLogisticsDelivery SchedulingData AnalysisCustomer ServiceRetail OperationsPerformance Tracking

Questions & Answers

Common questions about this position

What is the salary for the Online Manager position?

The position offers a competitive salary plus benefits.

Is this a remote role or does it require on-site work?

This is an on-site position located in Wigan, requiring presence in the store to manage online operations, picking, packing, and team.

What skills and experience are required for the Online Manager role?

Required experience includes managing or supervising in retail or logistics, strong organisational and planning skills, confidence using technology and data, flexibility for various shifts, and a passion for leading teams.

What benefits are offered to the Online Manager?

Benefits include 15% colleague discount, discretionary company bonus, enhanced electric car scheme, free eye test, discounted services, Stream flexible pay access, company pension, wellbeing support like 24/7 virtual GP and EAP, Asda Allies networks, and excellent parental leave policies.

What makes a strong candidate for the Online Manager position?

A brilliant candidate is customer-focused, operationally strong in logistics, tech-savvy with data, a strong leader who creates accountability, detail-oriented for order quality, and adaptable to dynamic demands, with prior retail/logistics management experience.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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