Onboarding Team Lead at Topline Pro

New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

6+ years of customer-facing experience and 1+ years of direct people management experience
Ability to give clear, direct feedback and support rep development
Strong organizational skills with the ability to prioritize in a fast-paced environment
Comfort working in high-urgency, metrics-driven operational roles such as support, onboarding, CX, or high-volume sales
Ability to interpret onboarding data and make actionable recommendations
Comfortable adapting processes and guiding reps through change
Bonus experience with small business customers, Google tools, DNS or domain setup, or website troubleshooting
Emerging people leader eager to continue developing management skills
Leads by example and works closely with a tight-knit team
Thrives in fast-paced, operational environments where speed and accuracy matter
Proactive problem-solver who quickly steps in when issues arise
Adaptable and excited to improve processes as the business evolves
Communicates clearly and builds trust with both the team and cross-functional partners
Deeply committed to delivering a smooth, successful onboarding experience for customers
Motivated by growth for oneself, the team, and the company

Responsibilities

Lead a small onboarding team while staying deeply involved in daily onboarding work
Ensure the team consistently hits onboarding targets including 80 percent customer success within three weeks
Troubleshoot connection issues across Google Business Profile, Facebook, domains, and websites and step in to unblock reps when needed
Review early website edits and maintain quality control before sites go live
Track onboarding metrics, identify performance gaps, and clearly communicate insights
Build, refine, and roll out processes that speed up onboarding and improve customer outcomes
Maintain documentation, scripts, and playbooks that support team execution
Provide ongoing coaching, feedback, and performance support to help your team grow
Collaborate with Sales, CX, Product, and Data partners to remove friction and improve the end-to-end onboarding experience

Skills

Key technologies and capabilities for this role

Google Business ProfileFacebookDomainsWebsitesOnboardingTeam LeadershipMetrics TrackingProcess ImprovementCustomer SuccessData InterpretationCoachingFeedbackDocumentation

Questions & Answers

Common questions about this position

What is the salary and compensation for this role?

The position offers a base salary of $80K with an OTE of $120K, plus equity.

Is this role remote or onsite?

This is an onsite position.

What experience and skills are required for this position?

Candidates need 6+ years of customer-facing experience, 1+ years of direct people management, strong organizational skills, ability to prioritize in fast-paced environments, and comfort with metrics-driven operational roles.

What is the company culture like for this team?

The role involves leading a small, high-performing, tight-knit team in a fast-paced environment, leading by example, and thriving on speed, accuracy, proactive problem-solving, and cross-functional collaboration.

What makes a strong candidate for the Onboarding Team Lead role?

Strong candidates are emerging people leaders with customer-facing and management experience, who lead by example, excel in fast-paced settings, proactively solve problems, adapt processes, and are committed to team and company growth.

Topline Pro

Generative AI platform for home services

About Topline Pro

Topline Pro provides a Generative AI platform that helps home service businesses improve their online presence and customer engagement. The platform allows users to create custom websites that are optimized for search engines, making it easier for potential customers to find them. Additionally, it includes an application that manages content for local listings, automates social media posts, and enables online payment processing. This service is particularly beneficial for small businesses and home service professionals, as it simplifies their operations and enhances their visibility in the market. Unlike many competitors, Topline Pro focuses specifically on the home services sector and offers subscription-based access to its tools, ensuring that clients have ongoing support and resources to grow their businesses.

Boston, MassachusettsHeadquarters

2020Year Founded

$16.5MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Company Equity

Risks

Increased competition from companies like Honey Homes and Puls Technologies.

Slowdown in the housing market may impact demand for home services.

Rising raw material prices could reduce investment in subscription-based platforms.

Differentiation

Topline Pro uses Generative AI to enhance discoverability and trust for home services.

The platform offers SEO-optimized websites, boosting online visibility for small businesses.

Topline Pro automates social media and payment processes, streamlining business operations.

Upsides

Raised $12M in Series A funding, indicating strong investor confidence.

Named to 2023 SMBTech 50, highlighting its growth potential and industry recognition.

Growing demand for AI-driven SEO tools aligns with Topline Pro's offerings.

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