Onboarding Specialist II at Diligent Corporation

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

GRC, SaaS, TechnologyIndustries

Requirements

Bachelor’s degree in education, human resources, or related field preferred
3-5 years of software training experience
Strong understanding of adult learning principles
Training development and instructional design understanding a plus
Excellent presentation, communication, and interpersonal skills
Proficiency in using training software and tools
Ability to manage multiple projects and prioritise tasks effectively
Strong analytical and problem-solving skills
A desire to collaborate, with a deep understanding of the technology behind SaaS
Superb personal organizational skills to ensure all client commitments are met
Other language abilities a significant plus
A strong client focus, with the ability to deliver extremely high levels of client satisfaction
Experience with corporate governance, corporate legal teams, or entity management (desired)

Responsibilities

Develop and deliver comprehensive training programs tailored to the needs of our clients
Ensure that training you deliver helps clients effectively utilize our SaaS solutions
Conduct training sessions using various platforms and methods to accommodate client preferences
Assess and evaluate the training needs of clients and customize programs to address specific requirements
Measure and analyse the effectiveness of your training by collecting client feedback through surveys
Make use of performance metrics to continuously analyse and improve your approach to training
Stay updated on industry trends and best practices in training and development to improve your skillset
Provide ongoing support and follow-up training to clients to ensure retention and application of knowledge
Maintain detailed records of training activities, client progress, and feedback to inform future training
Work proactively with other client-facing teams to address client need
Follow company best practices to enhance client satisfaction and promote engagement

Skills

SaaS

Training Development

Client Onboarding

GRC

Customer Training

Communication Skills

Stakeholder Engagement

Diligent Corporation

Provides governance, risk, and compliance solutions

About Diligent Corporation

Diligent provides governance, risk, and compliance (GRC) solutions through a subscription-based software-as-a-service (SaaS) platform. Their tools help organizations manage board activities, ensuring clarity and security in operations. Clients, including large enterprises and non-profits, use Diligent's software to streamline board management, comply with regulations, and support environmental, social, and governance (ESG) commitments. Diligent stands out from competitors by focusing on data security, user privacy, and a user-friendly interface. The company's goal is to help organizations navigate regulatory challenges and achieve their strategic objectives.

New York City, New YorkHeadquarters

1994Year Founded

$21.6MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Health Insurance

Paid Vacation

Wellness Program

Risks

Data breaches raise concerns about Diligent's data security measures.

Expansion into Latin America may present operational and regulatory challenges.

New AI features could pose risks related to data privacy compliance.

Differentiation

Diligent serves over one million users from 23,000 organizations globally.

The company empowers 62% of the Fortune 500 with its GRC solutions.

Diligent integrates AI-driven analytics to enhance decision-making for board members.

Upsides

Diligent's new ESG module aligns with growing interest in ESG reporting.

Expansion in Latin America offers significant growth opportunities for Diligent.

Partnerships with firms like Aeries Technology accelerate market penetration.

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