Onboarding Specialist

Position Overview

Campus is seeking an Onboarding Specialist to engage and support students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic programs.

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. We've built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

Responsibilities

You're excited about this opportunity because you will:

Provide Proactive Outreach

• Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program.
• Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support.

Onboard

• Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling.
• Provide ongoing support during the onboarding period to address any questions or concerns students may have.
• Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling.
• Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need.

Provide Student Support

• Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry.
• Offer guidance on academic resources, and other support services available to students.

Relationship Build

• Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process.
• Foster a supportive and encouraging environment to increase student engagement and retention.

Data Manage

• Track and analyze student data to identify trends and at-risk populations.
• Maintain accurate records of student interactions and outcomes in the CRM system.

Requirements

We're excited about you because:

• Bachelor’s Degree required.
• Strong analytical skills, with a data-driven approach to decision-making.
• Excellent interpersonal and communication skills.
• A solution-oriented mindset with the ability to address challenges and optimize processes.
• Commitment to the mission of Campus and passion for making education accessible.
• Ability to work independently and as part of a team.

Nice to have:

• Working knowledge of Microsoft Excel; comfortable with spreadsheets, basic functions, and organizing data.

Compensation & Location

• Salary: $47,000 - $56,000 (base salary) + equity grant. Actual compensation will be decided based on factors including, but not limited to, skills and prior relevant experience.
• Location: Remote
• Working hours: 10:00 AM - 7:00 PM PST

Employment Type

• [Employment Type not specified]

Location Type

• [Location Type not specified]