Onboarding Manager - Growth at Prove

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Banking, Healthcare, E-commerce, PaymentsIndustries

Requirements

Minimum 3 years of experience in customer onboarding, customer success or related field
In-depth understanding of SaaS, Mobile, Rest APIs, Fraud/Identity and/or Authentication
Technical writing and communication skills
Demonstrated ability to manage a diverse group of stakeholders, from highly technical engineers to client-facing project managers and sales teams
Proven collaborator skills with experience working with Product Managers
Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
Strong passion for learning about our products and markets through in-house and external training
Experience in high-growth /pre-IPO Technology companies

Responsibilities

Engage with the customer upon contract execution, potentially during the negotiation phase
Assume ownership of the customer experience from contract signing through the go-live and ramp-up periods
Serve as the Quarterback for the implementation, collaborating with Implementation Managers (IMPs), Solutions Directors (SDs), Solutions Consultants (SCs), and other relevant teams
Act as the liaison between technical implementation projects and business contacts/Account Managers (AM) during the implementation process. Be responsible for monitoring and communicating success metrics during the ramp period
Escalate pertinent issues and communicate trends that are negatively impacting customers during their go-live phase
Collaborate with the Sales Director (SD) to propose contractual solutions if the project encounters a stall
Review performance results, enforce best practices, and facilitate the customer's successful adoption and utilization of the Prove platform
If the initial forecast appears inaccurate or at risk, work with the Sales Director (SD) and Sales Leadership to develop a remediation plan and potentially update the forecast
Execute a thorough hand-off to the Account Manager (AM), Customer Success Manager (CSM), or Technical Account Manager (TAM) team once the customer is prepared to transition to account management

Skills

Key technologies and capabilities for this role

Customer OnboardingClient ManagementProduct ImplementationBusiness Goal AlignmentContract NegotiationGo-Live ManagementCustomer Experience

Questions & Answers

Common questions about this position

What is the location requirement for the Onboarding Manager role?

The position is located in the US.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are needed for the Onboarding Manager position?

The role requires in-depth business area knowledge, the ability to work independently to solve complex problems using established policies, and strong collaboration skills with cross-functional teams like Implementation Managers, Solutions Directors, and Account Managers.

What is the company culture like at Prove?

Prove seeks self-starting professionals who thrive in a fast-paced environment, process information quickly, make intelligent decisions, and value teamwork both in work and play.

What makes a strong candidate for the Onboarding Manager role?

A strong candidate is a seasoned professional with in-depth business knowledge, who can independently solve complex problems, own the customer experience, quarterback implementations, and collaborate effectively across teams.

Prove

Identity verification and authentication solutions

About Prove

Prove specializes in identity verification and authentication services, primarily serving clients in the financial sector. Its solutions are designed to secure transactions across various platforms, including mobile, desktop, call centers, and chat services. Prove's products work by utilizing a privacy-first approach that incorporates decentralized data architecture and identity tokenization, ensuring that user consent is prioritized and data aggregation is minimized. This focus on security and privacy sets Prove apart from its competitors, as it has built a reputation as a trusted partner for major financial institutions. The company's goal is to provide scalable and effective authentication solutions that enhance security for over 1,000 enterprise customers and 500 banks globally, while also maintaining a commitment to user privacy.

New York City, New YorkHeadquarters

2008Year Founded

$245.2MTotal Funding

LATE_VCCompany Stage

Fintech, Cybersecurity, Financial ServicesIndustries

1-10Employees

Benefits

Dental, Vision, Health, & Life Insurance

Well-Being Reimbursement

401K / Retirement Plan

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Risks

Generative AI intensifies threats like scraping and fraud, challenging Prove's API solutions.

Deepfake technology threatens trust in Prove's phone-based authentication methods.

EU's eIDAS 2.0 regulation may increase Prove's operational costs to meet compliance.

Differentiation

Prove specializes in phone-centric identity verification, enhancing security and consumer privacy.

Prove's decentralized data architecture limits data aggregation, emphasizing a privacy-first approach.

Prove serves 9 of the top 10 US financial institutions, showcasing its industry leadership.

Upsides

Prove's self-service platform simplifies identity verification, improving customer experience and reducing fraud.

The rise of digital wallets increases demand for Prove's secure digital identity solutions.

Prove's expertise in phone-based authentication addresses the growing threat of business identity theft.

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