[Remote] Onboarding Analyst at Vonage

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, TechnologyIndustries

Requirements

Fluent in English
Degree educated (Bachelor’s degree required, preferably in Business)
Technically savvy, always thinking of ways to improve ways of working with the latest technology
A junior project manager with exceptional ability to balance competing priorities
Process oriented and adaptable, able to juggle multiple steps in complex process maps while delivering on tight deadlines
Customer focused, always thinking about how to improve tools and experiences for internal and external customers
Collaborative and friendly, excelling at communicating with diverse stakeholders
A problem solver who proactively identifies gaps and challenges and pitches solutions
Comfortable in a fast-paced, global, and multicultural environment
Legal authorization to work in Mexico (no sponsorship available)

Responsibilities

Ensure smooth operation of all processes relating to customer onboarding and product registration, guiding customers as required
Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate onboarding processes, communicating effectively in writing and verbally
Proactively respond to internal and external customer queries in a timely manner
Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate
Manage set up activities in several dashboard systems for customers to go live with products
Help transform and automate manual processes into a best-in-class onboarding experience

Skills

Key technologies and capabilities for this role

Customer OnboardingProcess ImprovementProject ManagementStakeholder CommunicationDashboard SystemsAutomationProduct Registration

Questions & Answers

Common questions about this position

Is this position remote, and where is it based?

This position offers a remote work arrangement based out of Mexico. Legal authorization to work in Mexico is required, and sponsorship is not available.

What education and skills are required for the Onboarding Analyst role?

A Bachelor’s degree is required, preferably in Business, along with fluency in English. Key skills include being technically savvy, process-oriented, adaptable, customer-focused, collaborative, a problem solver, and comfortable in a fast-paced global environment.

What is the company culture like for the Onboarding team at Vonage?

The Onboarding team is global, action-oriented, attentive to detail, and focused on continuous improvement. They work cross-functionally to enhance the customer onboarding journey.

What qualifications make a strong candidate for this role?

Candidates with a Bachelor’s degree, technical savvy, project management skills, process orientation, customer focus, collaboration, and problem-solving abilities stand out. Plus skills like JIRA, Salesforce, tech company experience, and G-Suite familiarity are advantageous, but not all preferred qualifications are needed.

What is the salary or compensation for this position?

This information is not specified in the job description.

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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