Excellent communication skills, including developing and delivering multi-mode communications for different audiences
Friendly demeanor and customer service orientation to provide a welcoming experience for guests, callers, and stakeholders
Attention to detail for maintaining accuracy and thoroughness in tasks and documentation
Ability to multitask in a fast-paced environment
Technical proficiency in Microsoft Office Suite and other applications/systems; comfort learning new technologies (e.g., multi-line phone system, Grooper, ticketing system, security system, secure printing solution)
Collaborative skills for building partnerships and working with teams
Planning and prioritization skills to meet commitments and organizational goals
Ability to instill trust through honesty, integrity, and authenticity
Professional demeanor to drive results under tough circumstances
Self-awareness through feedback and reflection
Process optimization for efficient work with continuous improvement
Problem-solving with resourcefulness and professionalism
Security awareness and ability to handle sensitive information with confidentiality
Responsibilities
Answer all incoming telephone calls using a multi-line phone system; determine purpose and route to appropriate party
Greet and assist guests professionally; identify visit nature and announce to personnel
Maintain detailed log of all visitor activity
Ensure security awareness in and around the lobby area
Route public inquiries about the organization
Provide accurate directions to building and parking areas
Open and close reception area daily, ensuring readiness and security
Partner with Document Management team to review data in Grooper, correct missing/incorrect data
Coordinate conference room scheduling, availability, and setup
Arrange and order catering for meetings and events
Monitor FAS email inbox; respond, forward, or escalate messages
Create and manage work orders for facility technicians and janitorial staff using ticketing system
Monitor and order supplies for inventory control
Issue parking cards for third-party garages
Collect personal contact and vehicle information for parking database
Take badge photos for new employees and onsite contractors
Assign badges to user profiles in security system for new employees and contractors
Add credentials to secure printing solution for new employees and contractors