Office Services Associate - Mon-Fri - 9am-6pm at Williams

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Administrative Services, Professional ServicesIndustries

Requirements

High school diploma or equivalent
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Ability to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Be able to lift up to 50 lbs. on a regular basis

Responsibilities

Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Prioritize workflow
Perform Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Provide support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed

Skills

Key technologies and capabilities for this role

ReprographicsMail ServicesCopyingPrintingCustomer ServiceEquipment TroubleshootingQuality AssuranceAudio Visual SupportReceptionFacilities Support

Questions & Answers

Common questions about this position

What is the pay rate for the Office Services Associate position?

The pay rate is $16.62 - $17.50 per hour.

What are the benefits offered for this role?

Benefits include various health insurance options (Medical, Dental, Vision, Prescription Drug), 401k with employer match, PTO, life insurance, paid parental leave, short-term & long-term disability, flexible spending accounts, domestic partner coverage, commuter benefits, legal assistance, EAP, and additional perks.

Is this position remote or on-site, and what are the hours?

This is an on-site position in the Austin office, working Monday to Friday from 9:00 am to 6:00 pm.

What skills and qualifications are required for this role?

Requirements include a high school diploma or equivalent, minimum 1 year office services experience preferably in legal, banking or corporate environments, skills in mail, phone, email, digital reprographics equipment, proven customer service, good communication, attention to detail, ability to meet deadlines, handle confidential info, problem-solving, and teamwork.

What makes a strong candidate for the Office Services Associate role?

Strong candidates have at least 1 year of office services experience in legal, banking, or corporate settings, proven customer service skills, ability to handle confidential information, meet deadlines, solve problems, and work well in a team.