Observability Engineer at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, TechnologyIndustries

Requirements

Strong expertise in New Relic for development, configuration, and support (APM, logs, traces, infrastructure monitoring, dashboards, alerts, synthetic monitoring, distributed tracing, log management)
Experience with observability-as-code, defining dashboards, alerts, synthetic monitors, notification channels, and tags using New Relic
Knowledge of instrumentation standards like OpenTelemetry across distributed systems
Ability to collaborate with cross-functional teams (product, SRE, UX) to translate requirements into resilient, cost-effective observability solutions
Skills in designing, implementing, and maintaining modern DevOps processes and tools for seamless CI/CD pipelines
Capability to mentor Associate engineers, lead incident response and analysis
Experience working with stakeholders to understand problems, analyze requirements, develop ideas, and design/deliver solutions enhancing engineering productivity
Ability to promote best practices in code quality, unit testing, observability, and deployment
Commitment to championing continuous learning, experimentation, and innovation

Responsibilities

Design, build, and evolve core features of New Relic’s observability platform for high throughput and scalability
Configure New Relic dashboards, alerts, synthetic monitoring, distributed tracing, and log management
Collaborate with cross-functional teams to translate requirements into resilient, cost-effective observability solutions
Implement observability-as-code using New Relic
Integrate instrumentation standards like OpenTelemetry across distributed systems
Actively mentor Associate engineers and lead incident response and analysis
Work with stakeholders to understand problems, analyze requirements, develop ideas, and design/deliver solutions that enhance engineering productivity
Design, implement, and maintain modern DevOps processes and tools to ensure seamless CI/CD pipelines
Collaborate with engineering teams to establish and promote best practices in code quality, unit testing, observability, and deployment
Deliver initiatives to improve system observability, incident response processes, and operational efficiency
Champion a culture of continuous learning, experimentation, and innovation within the department

Skills

New Relic

OpenTelemetry

APM

Distributed Tracing

Synthetic Monitoring

Log Management

Dashboards

Alerts

Observability-as-code

CI/CD

DevOps

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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