NYC DOE Engagement Manager at Newsela

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, EducationIndustries

Requirements

2-4 years of experience in customer engagement, success, or education-facing roles, preferably supporting large or strategic accounts
Proven ability to use data and insights to drive adoption and retention outcomes
Experience balancing strategic planning and tactical execution in a fast-paced, dynamic environment
Highly collaborative, adaptable, and motivated by solving complex customer challenges
Based in or near New York City, with approximately 30% travel to visit NYC DOE schools and meet with district stakeholders
Deep sense of ownership for customer retention, energized by influencing renewal outcomes through meeting, calling, and speaking with stakeholders and end users

Responsibilities

In partnership with the Customer Success Manager (CSM), co-own retention across all NYC DOE schools through data-informed engagement, activation, and adoption strategies
Design and implement school- and district-wide engagement plays that align to key milestones and improve health and renewal metrics
Conduct regular school visits, stakeholder meetings, and workshops to strengthen relationships, identify barriers, and surface new opportunities for activation
Identify, equip, and activate school and district-level champions to accelerate teacher adoption and product impact
Track usage, adoption, and engagement trends to proactively identify risks and implement intervention strategies
Collaborate closely with Sales, Customer Success, and Marketing teams to ensure engagement strategies align with broader account and company goals
Take a scrappy and creative approach to addressing engagement challenges, adapting tactics to meet evolving customer and district needs
Represent the voice of NYC DOE stakeholders internally, ensuring their needs and insights influence strategy and decision-making
Exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes

Skills

Key technologies and capabilities for this role

Customer EngagementCustomer SuccessProject ManagementStakeholder ManagementData AnalysisRetention StrategiesAccount ManagementWorkshop FacilitationCross-Functional CollaborationStrategic Planning

Questions & Answers

Common questions about this position

What experience is required for the NYC DOE Engagement Manager role?

Candidates need 2-4 years of experience in customer engagement, success, or education-facing roles, preferably supporting large or strategic accounts, along with proven ability to use data for adoption and retention, and experience balancing strategic planning with tactical execution.

Is this role remote or does it require travel?

The role requires being based in or near New York City with approximately 30% travel to visit NYC DOE schools and meet with district leaders.

What does the NYC DOE Engagement Manager do day-to-day?

The role involves driving customer engagement and retention through data-informed strategies, executing scalable engagement plans, conducting regular school visits and workshops, mobilizing champions, monitoring health metrics, and collaborating cross-functionally.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Engagement Manager role?

A strong candidate is highly collaborative, adaptable, motivated by solving complex customer challenges, and has experience in customer engagement or education roles with data-driven adoption skills.

Newsela

Provides tailored educational content for K-12

About Newsela

Newsela offers tailored educational content for K-12 students, providing engaging instructional materials in subjects like English Language Arts, Science, and Social Studies. Schools and districts subscribe to access a library of articles that are updated daily and available at five different reading levels, ensuring accessibility for all students. The platform integrates with Learning Management Systems and includes features like activities and reporting tools to support teachers. Newsela's goal is to enhance student engagement and improve teaching methods through flexible, standards-aligned resources.

New York City, New YorkHeadquarters

2013Year Founded

$167.5MTotal Funding

SERIES_DCompany Stage

EducationIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance

Pet insurance

Work from home

Parental leave

Flexible PTO

Inclusive experiences

Professional development

Risks

Partnerships with controversial content providers may lead to backlash and affect market reach.

Recent layoffs could indicate financial instability or restructuring challenges.

New CEO Pep Carrera may lead to strategic shifts disrupting client relationships.

Differentiation

Newsela offers content at five reading levels, catering to diverse student needs.

The platform integrates with Learning Management Systems for seamless educational content delivery.

Newsela's partnerships enhance its content library, supporting social-emotional learning initiatives.

Upsides

Increased demand for personalized learning tools boosts Newsela's growth potential.

The acquisition of Formative enhances Newsela's real-time assessment capabilities.

Hybrid learning models increase demand for Newsela's flexible digital content.

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