NT Customer Service Analyst - JJMT Neurovascular at Johnson & Johnson

Irvine, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTech, NeurovascularIndustries

Requirements

Demonstrated customer-first mentality
Ability to function independently on a day-to-day basis
Team-oriented personality embracing teamwork
Proactively seek resolution of problems
Assume roles on teams and projects within and across departments and functions
Adapt and implement changes quickly
Detailed understanding of the business to support commercial objectives, strategy, and current programs
Subject matter expertise in order and program management

Responsibilities

Collaborate cross-functionally with Commercial teams (Marketing, Sales, Contracts, Customer Service, HCC, Legal, Finance, Supply Chain, Distribution) to drive growth in commercial programs
Implement order management process with Johnson & Johnson Health Care Systems (JJHCS) business partners to ensure timely order entry accuracy and efficiency on all disposables orders, consignment, and trunk stock orders
Develop, maintain, and use monthly dashboards, trackers, and/or metrics that drive impactful, continuous improvement in support of the business strategy and to ensure compliance with all program policies and guidelines
Maintain product eligibility in the system, coordinating with Commercial organization on the criteria and process to ensure an efficient and compliant process
Partner with various business partners (Customer Service, Supply Chain, and Commercial team) to troubleshoot and resolve order issues
Act as liaison between Customer Service and the Commercial organization in the development, coordination, and execution of commercial programs to accelerate growth
Handle order and program execution, tracking and analysis of data, report preparation and delivery
Conduct end-to-end business process review to identify and address opportunities for operational, financial, and technological improvements/efficiencies

Skills

Customer Service

Order Management

Commercial Programs

Liaison

Program Coordination

Execution

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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