NSB - Support / Expeditor at Level99 Entertainment

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Hospitality, GamingIndustries

Requirements

Weekend availability
Organized, thorough, and precise
Has stamina and loves a high-energy environment
Communicates well, preferably in both English and Spanish
Analytical and systematic in their thinking
Maintains composure under pressure
Passion for hospitality
Understanding of ticket times and kitchen metrics
Previous BOH management or line experience
FOH management experience a plus
Must be 18 or older

Responsibilities

Review and understand all guest orders, including in-restaurant dining, takeout and delivery
Distinguish between our guest facing counter pickup window and Taproom orders, expediting accordingly
Receive, check and pack all guest takeout orders
Keep a close eye on quality, consistency, and ticket times
Communicate effectively to both front of house and back of house teams
Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
Replenish sauces, ramekins, and specific containers designated to specific service areas
Direct and assist food runners in delivering food

Skills

Key technologies and capabilities for this role

TOAST KDSOrder ReviewFood ExpeditingQuality ControlFood RunningTable ClearingTray BuildingAttention to Detail

Questions & Answers

Common questions about this position

What employment types are available for this position?

The position is available as full-time or part-time.

Is weekend availability required for this role?

Yes, weekend availability is a must-have requirement.

What are the key skills needed for the Expeditor role?

The role requires being organized, thorough, precise, detail-oriented, energetic, and able to thrive in a fast-paced environment, with strong communication to both front and back of house teams.

What is the work environment like at Night Shift Kitchen + Tap?

It's a fast-paced, stimulating, high-volume environment where everyone works side by side, with cross-training for all positions and emphasis on flexibility and communication.

What makes a strong candidate for this Expeditor position?

A strong candidate is organized, detail-oriented, energetic, has weekend availability, thrives in fast-paced settings, and can communicate effectively between front and back of house teams.

Level99 Entertainment

Entertainment venue with team challenges and dining

About Level99 Entertainment

Level99 is an entertainment venue that offers a unique experience for groups of 2-6 players in Natick, MA and Providence, RI. The venue features over 40 rooms, each designed with different physical and mental challenges, allowing players to engage in an open-world game environment. In addition to the game rooms, Level99 includes the Night Shift Beer Hall and the Night Shift Tap Room & Kitchen, where guests can enjoy craft drinks and a brewery-style dining experience. Unlike other entertainment options, Level99 combines both physical and mental challenges with high-quality food and beverages, targeting adults looking for something different. The company generates revenue through ticket sales for the game challenges and food and beverage sales. With significant venture backing, Level99 is in a growth phase, aiming to expand its offerings and reach more guests while providing a fun and engaging atmosphere.

Natick, MassachusettsHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

EntertainmentIndustries

51-200Employees

Risks

Rising competition from similar venues could dilute Level99's market share.

Economic downturns may impact discretionary spending on entertainment.

Local zoning challenges could delay new venue openings in areas like West Hartford.

Differentiation

Level99 offers a unique blend of physical and mental team challenges.

The venue includes a craft beer hall and authentic brewery dining experience.

Level99 spans over 48,000 square feet with more than 40 distinct challenge rooms.

Upsides

Increased interest in experiential dining and entertainment post-pandemic boosts Level99's appeal.

The rise of 'competitive socializing' venues aligns with Level99's business model.

The expanding craft beer market supports Level99's beverage offerings.

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