NOC Technician at Verinext

Duluth, Minnesota, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Hands-on experience with backup and recovery platforms (Commvault, Cohesity, Zerto required)
Basic to intermediate knowledge of systems administration (Windows/Linux servers, Active Directory, virtualization)
Prior NOC, service desk, or IT operations experience preferred
Familiarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow, or equivalent)
2-4 years of IT support, NOC, or Service Desk experience
Strong troubleshooting and problem-solving skills with the ability to prioritize effectively
Excellent written and verbal communication skills in English
Ability to work independently in an overnight shift model
Customer-service mindset with attention to detail and urgency
Onsite presence in Duluth office required Tuesday-Thursday

Responsibilities

Monitor and triage incoming tickets, alerts, and calls
Troubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system support
Escalate unresolved or critical issues to on-call engineers following documented procedures
Perform routine health checks and monitoring for customer environments
Document all work performed, including resolutions and escalations, in the ticketing system
Collaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolution
Contribute to knowledge base articles and process improvements

Skills

Key technologies and capabilities for this role

CommvaultCohesityZertoWindowsLinuxActive DirectoryVirtualizationNOCSystems AdministrationBackup and RecoveryTicketing System

Questions & Answers

Common questions about this position

What benefits are offered for this NOC Technician position?

Benefits include a Health Care Plan (Medical, Dental & Vision), Retirement Plan (401k, IRA), and Paid Time Off (Vacation, Sick & Public Holidays).

Is this NOC Technician role remote or hybrid, and what's the office requirement?

The role is hybrid with onsite presence required in the Duluth office Tuesday-Thursday.

What technical skills are required for the NOC Technician role?

Hands-on experience with backup and recovery platforms (Commvault, Cohesity, Zerto required), basic to intermediate knowledge of systems administration (Windows/Linux servers, Active Directory, virtualization), and familiarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow) are needed.

What is the company culture like at Verinext for this position?

Verinext has a team-oriented culture that thrives on innovation and fun, and has been recognized as a 'Best Place to Work' by the Philadelphia Business Journal for 10 consecutive years.

What experience makes a strong candidate for this NOC Technician job?

Candidates with 2-4 years of IT support, NOC, or Service Desk experience, strong troubleshooting skills, excellent communication, and the ability to work overnight shifts stand out.

Verinext

Managed services for digital transformation solutions

About Verinext

Verinext provides managed services and technology solutions aimed at helping businesses modernize their technology environments for better efficiency and digital transformation. Their offerings include a wide range of services such as customer engagement, data protection, digital innovation, hybrid infrastructure, and intelligent automation. Verinext tailors its solutions to meet the specific needs of each client, which allows businesses to automate tasks, secure their data, and enhance customer experiences. Unlike many competitors, Verinext focuses on delivering end-to-end solutions that accelerate technology investments and ensure a quicker return on value. The company's goal is to empower clients to maximize their technology investments and prepare for future challenges.

Duluth, GeorgiaHeadquarters

1999Year Founded

MERGERCompany Stage

Robotics & Automation, Enterprise Software, CybersecurityIndustries

201-500Employees

Risks

Increased competition from similar IT consultancy firms may erode market share.

Rapid technological changes could outpace Verinext's service updates, risking client dissatisfaction.

Economic downturns may reduce enterprise IT budgets, impacting Verinext's revenue.

Differentiation

Verinext offers comprehensive end-to-end IT solutions for digital transformation.

The company specializes in intelligent automation and hybrid infrastructure services.

Verinext provides tailored solutions to meet unique client needs in digital transformation.

Upsides

Partnerships with BigPanda and Halcyon enhance Verinext's cybersecurity and AI capabilities.

Expansion in Birmingham and other regions increases client engagement and service delivery.

Merger with Veristor doubles geographic reach and customer base, enhancing market presence.

Land your dream remote job 3x faster with AI

Try Jobo Free