NOC Network Administrator (Government) at AT&T

Mesa, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, TelecommunicationsIndustries

Requirements

U.S. Citizen and pass the DHS Employment Eligibility Verification process
Public Trust clearance
Bachelor’s degree in related field or equivalent experience
10 years of experience in IT support or related field, preferably in network engineering or operations
4 years of experience providing network support in one or more of the following areas: Wireless Access Point (enterprise level) Management and Administration, Cisco ISE 3.0 (or later) configuration of access/authorization policies
Cisco CCNP certification, or ability to obtain within 120 days of start date or as mutually agreed upon by supervisor
Experience troubleshooting and resolving high-level LAN/WAN network incidents
Expert CCNP level switching/routing/troubleshooting in lead technical role including OSPF, BGP, EIGRP, VRRP, HSRP
Knowledge and understanding of Software-defined (SD) networking, including SD-WAN technologies
Desired Qualifications
Experience using and managing SPLUNK search heads
Experience in Windows 2016, 2022 and/or Linux server administration
Experience using SD-WAN technologies
Experience with Extreme (cut off in description)

Responsibilities

Provide alarm monitoring/response, escalation, resolution of incidents, and mentoring of junior analysts through incident resolution process
Troubleshoot network systems when necessary and make improvements to the network
Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
Provide technical/management leadership on major tasks or technology assignments
Implement, install, configure, operate, and maintain network operations tools and applications including Cisco WLAN, Extreme Management Center (XMC), Cisco ISE NAC, and Zscaler
Utilize software and hardware tools to identify and diagnose complex problems and factors affecting network performance
Perform advanced troubleshooting and support all operational security requirements for network devices and network operations tools and applications
Perform advanced troubleshooting and support of NOC functional areas including Wireless LAN, Internet Protocol (IP) address management, Domain Name Server (DNS) administration
Understand dynamic multipoint VPNs
Establish plans and goals for self and Analysts that meet customer current or future projects’ needs
Prepare or participate in preparing NOC performance reports as required
Monitor, create, edit, and enforce all standard operating procedures, processes, and timelines
Strong written and verbal communication skills (implied as responsibility)

Skills

Cisco WLAN

Extreme Management Center

Cisco ISE

Zscaler

routers

switches

wireless access points

NAC

network troubleshooting

alarm monitoring

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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