NOC Analyst Lead - Lead exp is must* - 5+ yrs at SonicWall

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, NetworkingIndustries

Requirements

5+ years experience in NOC operations, with at least 1–2 years in a lead role
Bachelor’s degree in IT, Computer Science, or related field
Certifications like CCNA, ITIL, or equivalent preferred
Strong knowledge of network protocols
Experience with monitoring tools
Leadership and team management skills
Excellent troubleshooting and problem-solving abilities
Ability to work in high-pressure, 24/7 environments
Flexibility to work off-times for important meetings and be on-call for high-severity incidents

Responsibilities

Supervise and mentor NOC analysts and engineers
Schedule shifts and ensure adequate coverage for 24/7 operations
Oversee detection, escalation, and resolution of network issues
Ensure timely communication with stakeholders during outages
Track network health and generate performance reports
Implement proactive measures to prevent downtime
Develop and enforce standard operating procedures
Identify opportunities for automation and efficiency
Coordinate with network engineering, security, and application teams
Participate in root cause analysis and post-incident reviews

Skills

Key technologies and capabilities for this role

Network ProtocolsMonitoring ToolsIncident ManagementTeam LeadershipSLA ManagementNetwork TroubleshootingShift SchedulingPerformance MonitoringRoot Cause AnalysisAutomation

Questions & Answers

Common questions about this position

What experience is required for the NOC Analyst Lead role?

Candidates need 5+ years of experience in NOC operations, including at least 1–2 years in a lead role, plus a Bachelor’s degree in IT, Computer Science, or related field; certifications like CCNA or ITIL are preferred.

What are the key skills needed for this position?

Required skills include strong knowledge of network protocols, experience with monitoring tools, leadership and team management skills, excellent troubleshooting and problem-solving abilities, and the ability to work in high-pressure, 24/7 environments.

What is the work schedule and location policy for this role?

The lead role is primarily in the general shift but requires flexibility for off-times during important meetings and on-call availability for high-severity incidents; it is a hybrid position in Bangalore.

What does the role involve in terms of team leadership?

The role requires supervising and mentoring NOC analysts and engineers, scheduling shifts, and ensuring adequate coverage for 24/7 operations.

What makes a strong candidate for the NOC Analyst Lead position?

A strong candidate has 5+ years in NOC operations with proven lead experience, leadership skills, technical expertise in networks and monitoring, and the flexibility to handle 24/7 demands.

SonicWall

Provides cybersecurity solutions and services

About SonicWall

SonicWall provides advanced cybersecurity solutions to protect organizations from various cyber threats. Their product offerings include firewalls, secure remote access, email security, and advanced threat protection, all designed to safeguard networks, devices, and data from issues like ransomware, malware, and phishing attacks. SonicWall's products work by monitoring and controlling incoming and outgoing network traffic based on predetermined security rules, ensuring that only safe data is allowed through. Unlike many competitors, SonicWall offers a comprehensive suite of security products along with subscription-based services that provide ongoing updates and support, which helps clients stay protected against evolving threats. The company's goal is to deliver essential security solutions to a diverse range of clients, including small to medium-sized businesses, enterprises, and government agencies, ensuring their safety in an increasingly digital world.

Milpitas, CaliforniaHeadquarters

1991Year Founded

$48MTotal Funding

ACQUISITIONCompany Stage

Consulting, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Recent vulnerabilities in SMA products could harm SonicWall's reputation.

Integration challenges with CrowdStrike may affect service delivery.

Competitive pressure on TZ80 solution could impact SonicWall's market share.

Differentiation

SonicWall offers a comprehensive suite of security products and services.

The company specializes in advanced threat protection for diverse clients.

SonicWall's solutions include firewalls, VPNs, and email security.

Upsides

Growing demand for AI-based threat detection boosts SonicWall's market potential.

Partnership with CrowdStrike enhances SonicWall's offerings for SMBs.

Expansion of 5G networks increases demand for SonicWall's network security products.

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