Night Manager 2 at Ada

Reading, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Supervisory or management experience in retail, logistics or operations
Strong leadership presence—calm under pressure with a passion for motivating others
Commitment to high standards in compliance, risk awareness, and operational routines
Ability to make decisions independently while keeping the wider team informed
Proactive, hands-on attitude with a drive to improve processes and people

Responsibilities

Lead the night team through effective planning, communication and on-shift coaching
Deliver brilliant basics in stock availability, shelf-edge standards, gap management and replenishment
Respond to incidents promptly, ensuring colleague safety and store security
Maintain accurate and timely shift reporting, handovers, and performance feedback
Champion a culture of inclusion, wellbeing, and high performance

Skills

Key technologies and capabilities for this role

Retail ManagementTeam LeadershipStock ManagementMerchandisingShift PlanningIncident ResponsePerformance FeedbackComplianceRisk ManagementCustomer Service

Questions & Answers

Common questions about this position

What is the salary for the Night Manager 2 position?

The position offers a competitive salary plus benefits.

Is this a remote position, or where is it located?

This is an on-site position located in Lower Earley.

What skills and experience are required for this role?

Required experience includes supervisory or management in retail, logistics or operations; strong leadership presence with calm under pressure and passion for motivating others; commitment to high standards in compliance and operations; ability to make independent decisions; and a proactive, hands-on attitude.

What benefits are offered with this position?

Benefits include 15% colleague discount, discretionary company bonus, enhanced electric car scheme, free eye tests, Stream flexible pay access, company pension, wellbeing services like 24/7 virtual GP and EAP, inclusion networks, excellent parental leave policies, recognition programme, and various discounts.

What makes a strong candidate for the Night Manager role?

Strong candidates have supervisory experience in retail or similar, demonstrate calm leadership and motivation skills, commit to high operational standards, make independent decisions, and show a proactive attitude toward improvement.

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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