New Patient Physiotherapist

The New Patient Physiotherapist will act as the senior triage physiotherapist, reviewing referrals and clinical documentation, and conducting structured telephone/video assessments to determine suitability for clinical assessment. Responsibilities include signposting patients to the right pathway, contributing to continuous service improvement, and supporting the development of the physiotherapy arm of the service. Key duties involve performing comprehensive triage, delivering telephone/video triage using internal policies, identifying and escalating exclusions, contraindications, and safeguarding concerns, providing accurate record-keeping, and signposting, escalating, and referring as required. The role also involves leading or contributing to pathway audits, SOP updates, outcome measurement, supporting the creation of patient education materials and digital triage scripts, and championing clinical governance, incident reporting, and continuous improvement.