New Partner Experience Team Lead - Italian Speaker at Deliveroo

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

2+ years management experience
Native or fluent in Italian and English
Experience in account management or customer service desirable
Work to targets with a get up and go attitude

Responsibilities

Responsible for the daily oversight of a team of New Partner Experience Agents
Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
Work together with other Team Leads
Ensure your team hit agreed goals, establishing a performance management framework for your team
Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Skills

Key technologies and capabilities for this role

Team ManagementCoachingPerformance ManagementOnboardingAccount ManagementCustomer ServiceItalianEnglish

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role is hybrid and requires working in the Manchester office as part of the SMB team.

What are the required skills for the New Partner Experience Team Lead position?

Candidates need 2+ years of management experience, native or fluent Italian and English, and experience in account management or customer service is desirable.

What does Deliveroo's company culture emphasize?

Deliveroo values autonomy, moving fast, new ideas, and diversity, with a small team making a large impact in a technology-driven environment.

What benefits does Deliveroo offer?

Deliveroo offers benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

What makes a strong candidate for this Team Lead role?

A strong candidate has 2+ years of management experience, is native or fluent in Italian and English, and brings a 'get up and go' attitude to work towards targets.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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