Onboarding Team Lead
AshbySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Food Delivery, TechnologyIndustries
Requirements
- 2+ years management experience
- Native or fluent in Italian and English
- Experience in account management or customer service desirable
- Work to targets with a get up and go attitude
Responsibilities
- Responsible for the daily oversight of a team of New Partner Experience Agents
- Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
- Work together with other Team Leads
- Ensure your team hit agreed goals, establishing a performance management framework for your team
- Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
Skills
Team Management
Coaching
Performance Management
Onboarding
Account Management
Customer Service
Italian
English
Deliveroo
Online food delivery connecting customers and restaurants
About Deliveroo
Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.
London, United KingdomHeadquarters
2013Year Founded
$1,569.6MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
5,001-10,000Employees
Benefits
Health Insurance
Paid Vacation
Parental Leave
Family Planning Benefits
Risks
Increased competition from Uber Eats and Just Eat threatens market share.
Rising operational costs due to inflation may impact profit margins.
Potential regulatory challenges could increase labor costs for delivery riders.
Differentiation
Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.
The company partners with non-food brands, expanding beyond traditional food delivery.
Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.
Upsides
Partnerships with brands like Accessorize diversify revenue and expand market reach.
Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.
AI integration enhances delivery efficiency and reduces operational costs.
Related Jobs
RemoteRemoteDirector, Partner Onboarding
Twin HealthSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteCustomer Success Partner
PriceSpiderSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteExperience Partner 2
GranicusSalary not specified
- Full Time
- Mid-level (3 to 4 years)