Vice President, Provider Network
GravieSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare, Health TechnologyIndustries
Requirements
- (Implied) Experience in team leadership and management, including mentoring, performance reviews, and fostering accountability
- (Implied) Expertise in network operations, strategy execution, and performance monitoring in a clinical or healthcare context
- (Implied) Knowledge of provider recruitment, onboarding, training, and rate negotiation processes
- (Implied) Skills in process optimization, project management, SOP development, and automation
- (Implied) Familiarity with clinical operations, compliance with global standards and local regulations, referral management, and operational coordination
- (Implied) Ability to translate strategic visions into actionable plans and drive network expansion in the Indian market
Responsibilities
- Lead, mentor, and develop a high-performing team comprising Clinical Associates, Network Associates, Project Coordinator, and Clinical Specialist Recruiter
- Set clear performance objectives, provide regular feedback, conduct performance reviews, and foster a culture of accountability and continuous improvement
- Promote cross-functional collaboration and knowledge sharing within the Network Operations team and with other departments
- Manage team workload, allocate resources effectively, and ensure timely completion of tasks and projects
- Translate the strategic vision of the Head of Clinical Operations into actionable operational plans for the Indian network
- Drive the execution of network expansion, capacity planning, and retention strategies to meet customer demand and service level agreements
- Monitor key network operations metrics (e.g., recruitment funnel, onboarding time, network utilization, quality scores) and implement corrective actions
- Identify operational bottlenecks and inefficiencies and propose solutions for optimization
- Oversee the end-to-end clinical provider recruitment process, ensuring alignment with quality standards and network needs
- Supervise onboarding and training programs for new providers, ensuring adherence to Lyra’s standards and local compliance
- Ensure effective rate negotiation processes for new affiliates
- Work with the Project Coordinator to manage and track key network operations projects, ensuring delivery on time and within scope
- Identify opportunities for process automation and standardization
- Develop, document, and refine standard operating procedures (SOPs) for network operations activities
- Oversee operational coordination of Onsite Clinics, training requests, and initial critical incident support
- Ensure smooth referral management and handover processes within the network and with regional call centers
- Provide operational support for maintaining strategic relationships
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the location for this Network Operations Manager role?
The position is based in India.
What salary or compensation does this role offer?
This information is not specified in the job description.
What are the key responsibilities of this role?
Key responsibilities include team leadership and management, network strategy execution and performance monitoring, and overseeing provider recruitment and onboarding.
What team does the Network Operations Manager lead?
The role leads a high-performing team comprising Clinical Associates, Network Associates, Project Coordinator, and Clinical Specialist Recruiter.
What kind of culture does Lyra Health promote in this team?
The role fosters a culture of accountability and continuous improvement, promotes cross-functional collaboration and knowledge sharing.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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