[Remote] myQ Enterprise Implementation Manager at Chamberlain Group

Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Access ControlIndustries

Requirements

Bachelor’s degree in related field
7+ years in customer facing role and/or project management role
Experience with contract negotiations
Experience leading process improvement projects
Experience working with software
High sense of urgency
Strong sense of Customer Advocacy
Proven track record of successful project implementations
Excellent communication, presentation, and interpersonal skills
Ability to work independently and with a team to meet deadlines
Ability to recognize and articulate issues

Responsibilities

Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation
Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget
Communicate with stakeholders to identify and resolve issues throughout implementation process
Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders
Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions
Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics
Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability
Ensure all testing scenarios have been documented and have passed testing prior to solution go-live
Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success
Conduct training on the new software or system to users who will be impacted by the implementation
Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively
Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors
Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed

Skills

Project Management

Stakeholder Management

Implementation Planning

Risk Management

Budget Management

Workflow Management

Solution Design Review

Hardware Implementation

Software Deployment

Customer Communication

Chamberlain Group

Smart home access control solutions provider

About Chamberlain Group

Chamberlain Group specializes in intelligent access solutions, focusing on smart home connectivity and access control systems. Their main products include garage door openers, commercial door openers, and gate operators, which can be professionally installed or purchased as DIY options for enhanced home security and convenience. The myQ app is a key feature that allows users to control their access points remotely, providing added security and convenience. Unlike many competitors, Chamberlain Group combines high-quality hardware with a smart home ecosystem that supports both direct sales and partnerships with professional installers. The company's goal is to lead in the access solutions market while ensuring customer satisfaction and promoting diversity and inclusion within the workplace.

Oak Brook, IllinoisHeadquarters

1954Year Founded

VENTURE_UNKNOWNCompany Stage

Hardware, Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Recall of LiftMaster myQ panels may harm reputation and consumer trust.

Patent lawsuit against Overhead Door Corporation could lead to financial liabilities.

Cybersecurity risks from automotive integrations may expose vulnerabilities.

Differentiation

Chamberlain Group offers a comprehensive smart home ecosystem with the myQ app.

The company provides both DIY and professionally installed access solutions.

Chamberlain Group has a long history of innovation in access control since 1900.

Upsides

Integration with EV charging stations enhances user convenience and platform utility.

Expansion into smart city infrastructure offers new growth opportunities.

AI-powered predictive maintenance can improve reliability and customer satisfaction.

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