Multinational Client executive at AIG

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Property CasualtyIndustries

Requirements

University degree
Good English
Operations and systems skills
Exhibit strong verbal and written communication skills
Good PC literacy
Accuracy
Ability to multi-task in a fast-paced environment

Responsibilities

Liaison with Brokers, Internal and External Clients across Italy and International Territories to ensure quality of service delivery
Obtain all necessary technical programme servicing information through liaison with the Broker, Client, Senior and Account Executives
Collate and provide necessary territorial information as required in relation to global regulation requirements
Support the Client, Senior and Account Executives in completion of the Account, as well as cooperate with sales in order to growth Multinational business and create business opportunities
Check, agree, validate and communicate global premium allocations and use them in conjunction with reinsurance structures to establish and complete account profiles
Manage Complex Multinational Clients and Programs coordinating activities and serving as a point of contact for brokers and Clients
Liaise on technical service issues with appropriate departments to expedite resolution
Regular liaison with Team Manager / MCoE Management to manage pipeline of account activity
Issue clear instructions for all premium bookings and reconcile Reinsurance arrangements with all front end and back end systems
Organise issuance of all necessary insurance programme documentation
Instruct and monitor captive premium movement and/or policy tracking as per agreed SLAs
Communicate to relevant parties (internal & external) and meet service requirements on all allocated accounts as specified in SLAs
Preparation (profiles), issuance and co-ordination of NOC’s, OMeGA Requests, QUEST, Structures and Network Instructions
Resolution of accounts queries / OMeGA Rejects and other post bind programme discrepancies as well as Review, evaluate, verify and process inbound (OMeGA and Xpress) requests in accordance with shared global client service goals
Manage all aspects of local Issuing Office (IO) service delivery for assigned inbound multinational Clients/Requests in accordance with AIG Multinational E2E Processes (and as per related Multinational Service Delivery Checklist), ensuring assigned incoming requests are serviced/processed within shared global client service goals and in adherence to guidelines
Actively engage and participate in country, regional and global multinational initiatives
Prepare booking sheets, policy issuance documents and tracking documentation
Upload documentation into OMeGA and/or prepare related handover documentation
Serve as a team resource for the resolution of escalated issues and Monitor and escalate service issues as required
Ensure corporate compliance to all relevant standards and requirements are met
Complete special projects as assigned
Manage personal workflow and monitor and coordinate assigned activities/projects
Work with local Collections teams to ensure Master and local policies payment and avoid creation of receivables
Partner with Product towers to upgrade 'Good and Best Local Standard' policies to reflect latest market developments and mirror wordings for indigenous clients and develop central library of wordings and endorsements as well as keep updated Xplore – Service Delivery
Embed new functionality within the MN process and ensure enhancements are understood and adopted by all stakeholders
Manage Motor flow (Domestic and Incoming) – Service Delivery

Skills

Broker Liaison

Client Management

Multinational Programs

Premium Allocations

Reinsurance

Global Regulations

Account Servicing

SLA Management

Insurance Documentation

Captive Premiums

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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