Multi-Unit General Manager | New York City at Blank Street

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and Beverage, RetailIndustries

Requirements

3-4 years of experience managing and leading operations in high growth hospitality/consumer brands
Experience in multi-unit or multi-department management
Track record scaling and managing hospitality teams
Track record managing inventory and supply chain ordering
Experience working in a unionized environment (preferred)
Highly effective interpersonal and communication skills
Proven operator with pride in delivering amazing hospitality experiences
Ability to thrive in high growth environments, under pressure, highly organized, and handle competing priorities
Customer-centric mindset with belief in quality products through flawless execution
Ability to work independently while thriving in a team environment
Dynamic leadership to motivate and inspire teams

Responsibilities

Oversee and be accountable for 4-5 Blank Street locations, building world-class business and teams
Complete all schedules and timecards according to state law and FWW laws
Handle timely recruitment of talent for backfills, seasonal peaks, or new store openings in partnership with the people team
Own development and growth of teams, address performance issues, and support Assistant General Managers
Develop meaningful ties with neighborhood businesses and people to grow local brand loyalty and goodwill
Uphold company standard NPS scores by celebrating positives and actioning feedback
Champion stores' financial performance, grow AOV, meet sales goals through creative initiatives, and gain team buy-in
Maintain operational excellence in store environment, cleanliness, and brand expectations via auditing platform
Own all ordering, vendor relations, waste management, inventory counts, and compliance with Inventory Management System
Ensure all locations meet quality audit standards
Celebrate positive customer feedback and investigate/action negative comments
Own underlying P&L for each store, diagnose improvements, drive performance, and operate within labor budgets

Skills

Key technologies and capabilities for this role

Multi-Unit ManagementTeam LeadershipHospitalityOperations ManagementCustomer ServiceSchedulingTimecardsCommunity EngagementHigh Growth Environments

Questions & Answers

Common questions about this position

What is the salary for the Multi-Unit General Manager position?

This information is not specified in the job description.

Is this Multi-Unit General Manager role remote or office-based?

This information is not specified in the job description.

What skills and qualities are required for the Multi-Unit General Manager role?

The role requires being a proven operator who excels in high growth environments, thrives under pressure, is highly organized, handles competing priorities, and is customer-centric with strong leadership to motivate teams.

What is the company culture like at Blank Street?

Blank Street values attention to detail ('Magic is in the Details'), teamwork ('Move as One'), and genuine hospitality ('My Home is your Home' Hospitality), fostering a team-oriented environment focused on quality, community, and fun even under stress.

What makes a strong candidate for the Multi-Unit General Manager position?

A strong candidate is a dynamic leader who works independently yet thrives in teams, motivates others to deliver amazing hospitality, builds community ties, drives financial performance, and ensures operational excellence across 4-5 locations.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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